Can I cancel mid-term and get a refund?

No. Gem's Terms of Service explicitly state that fees paid for the current payment term are non-refundable. You can cancel to prevent auto-renewal, but you will retain access and owe fees through the end of your current contract period.

How much notice do I need to give before my renewal date?

Gem's standard Terms require 30 days written notice for termination due to material breach. For standard non-renewal, your specific notice window is defined in your signed order form or subscription agreement — check your contract. Submitting notice as early as possible is recommended to avoid auto-renewal.

Will I still have access to my data after cancellation?

Access to the Gem platform ends on your contract end date. You should export any candidate data, reports, and analytics before that date. Contact support@gem.com ahead of cancellation to arrange a data export if needed.

Can I reactivate my Gem account after canceling?

Yes, you can re-subscribe to Gem at any time by contacting their sales team at gem.com/contact-sales. Historical data retention after cancellation depends on Gem's data retention policies — confirm with your CSM before canceling if data preservation is important.

What happens to candidates and sequences when I cancel?

All active email sequences will stop when your account closes. Candidate data remains in Gem's system until your contract end date. Deprovision all team users before cancellation and transfer project ownership to ensure nothing is lost.

Is there a self-service cancellation option in the Gem dashboard?

No. Gem is an enterprise B2B platform and does not offer a self-service cancel button in the UI. All cancellations and non-renewals must be handled through your Customer Success Manager or by emailing support@gem.com.

Cómo cancelar Gem (2026)

Los planes de Gem empiezan desde 0,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Duro

Tiempo estimado:10 minutos

Método Cancelar:Email

Review your contract terms

Check your Gem subscription agreement for the notice period required to cancel or non-renew. Gem plans are billed annually (some customers have multi-year contracts). Per Gem's Terms of Service, fees paid for the current term are non-refundable, and written notice is required.

Contact your Customer Success Manager

Reach out directly to your dedicated Gem Customer Success Manager via email or Slack to notify them of your intent to cancel or not renew. If you don't know who your CSM is, email support@gem.com with 'Subscription Cancellation' in the subject line.

Submit written cancellation notice

Send a formal written cancellation or non-renewal notice to your CSM and/or support@gem.com. Clearly state your company name, the cancellation effective date, and that you are requesting termination at the end of the current billing term. Gem's Terms require 30 days written notice for termination due to material breach; non-renewal timing follows your contract.

Confirm cancellation in writing

Request written confirmation from Gem that your cancellation has been processed and the date your access will end. Keep this confirmation for your records to prevent auto-renewal charges.

Offboard your team's users

Before your access ends, go to Settings > Users & Permissions and deprovision all team members. Transfer any active Projects via Options > Transfer Project to another owner. Disable or forward email accounts used for outreach Sequences to capture any candidate replies.

Export your data

Download or export any candidate data, reports, or analytics you need to retain before your account is closed. Contact support@gem.com if you need assistance with bulk data exports before the cancellation date.

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Preguntas frecuentes

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