Will I get a refund if I cancel before my contract ends?

No. hireEZ's terms explicitly state that all fees are non-refundable and non-cancellable except as required by applicable law. You retain access until the end of the paid period, but no prorated refund is issued.

When does my access end after cancellation?

Access continues until the end of your current billing period (month or year). You will not be charged for the next term, but you are not refunded for remaining time in the current term.

How do I avoid being auto-renewed?

Contact hireEZ support at least 30 days before your renewal date to cancel. Annual contracts auto-renew by default, and the required notice window may be specified in your contract — check it carefully. Always get written confirmation of cancellation.

Can I reactivate my account after cancelling?

Yes, you can reactivate by contacting hireEZ sales or support. There is no publicly documented reactivation fee, but pricing may differ from your previous plan.

What happens to my candidate data after cancellation?

hireEZ does not publicly document its post-cancellation data retention policy. Export all candidate notes, lists, and sourcing history before your access ends. You can request data deletion by contacting support@hireez.com.

Is there a free plan I can downgrade to instead of cancelling?

hireEZ has historically offered a limited free tier. Contact support to ask whether a downgrade to free is available for your account type, as this option may not be self-service and depends on your current contract.

Cómo cancelar hireEZ (Hiretual) (2026)

Los planes de hireEZ (Hiretual) empiezan desde 149,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 10 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 149,00 US$/mes

(≈ 2585,13 MXN)

DuroAhorras 1788,00 US$ al año al cancelar

Tiempo estimado:10 minutos

Método Cancelar:Email

Review your contract terms

Before initiating cancellation, check your hireEZ contract for the required notice period before auto-renewal (typically 30 days). Annual contracts are non-refundable, so timing your cancellation before the renewal date is critical to avoid being charged for another term.

Log in and open in-app chat

Log in to app.hireez.com. Click the question mark (?) icon at the top of the home page, then select 'Chat with us' to connect with a support agent. State that you want to cancel your subscription.

Email support as a backup

Send a cancellation request to support@hireez.com from your account email address. Include your account name, registered email, and a clear statement that you wish to cancel. This creates a support ticket and provides a written record.

Speak with your Customer Success Manager

Enterprise and annual plan customers are typically assigned a dedicated Customer Success Manager (CSM). You may be routed to them to process the cancellation. Be prepared for a retention conversation — the CSM may offer discounts or plan changes to keep you.

Confirm cancellation in writing

Request written confirmation (email) that your subscription has been cancelled and note the exact date access will end. Keep this record in case of disputed charges at next renewal.

Export your data before access ends

Before your account is deactivated, export any candidate data, notes, or sourcing history you need to retain. hireEZ does not publicly document its data retention policy, so assume access ends at the close of your billing period.

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Preguntas frecuentes

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