Can I still use Play.ht after I cancel?

Yes. Access to your paid plan continues until the end of the current billing period. After it expires, your account reverts to the free tier with limited features and character quotas.

Will I get a refund when I cancel?

Refunds are only granted within 24 hours of purchase and only if you have used fewer than 5,000 characters. There are no prorated refunds for mid-cycle cancellations. UK and EU users are entitled to a full refund (minus pro-rata usage) within 14 days of initial subscription under consumer law.

Will my projects and audio files be deleted?

Saved TTS projects remain in your account after downgrading to the free tier. It is strongly recommended to export any important audio files before your billing period ends, as premium features will be restricted.

Can I reactivate my subscription later?

Yes. You can re-subscribe at any time through the Billing section in the Studio. Your previous projects should still be accessible once you resubscribe.

What if I can't find the Cancel button in my account?

Several users report the Cancel button is missing from the Billing page. In this case, email support@play.ht requesting cancellation in writing and keep a timestamped copy. If support is unresponsive, you can dispute the charge with your credit card issuer.

Is there a way to pause instead of fully cancelling?

No pause option has been reported in the Play.ht cancellation flow. You can downgrade to the free plan by cancelling the paid subscription, which preserves your account and projects.

Cómo cancelar Play.ht (2026)

Los planes de Play.ht empiezan desde 0,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 5 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Medio

Tiempo estimado:5 minutos

Método Cancelar:Website

Sign in to Play.ht

Go to https://play.ht and sign in to your account.

Open the Studio

Click 'Go to Studio' button on the homepage or top-right navigation.

Navigate to Billing

In the Studio left sidebar, click 'Billing'.

Click Cancel

On the Billing page, locate your active plan listed on the right side. Click the 'Cancel' button next to it.

Complete the feedback survey

Play.ht inserts a multi-step cancellation survey asking your reasons for leaving. Complete each step to proceed.

Confirm cancellation

After the survey, click 'Confirm Cancellation' to finalize. Your subscription will remain active until the end of the current billing period.

Check for confirmation email

You should receive a confirmation email. If the Cancel button is missing from your Billing page, email support@play.ht directly requesting cancellation and keep a timestamped record.

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Preguntas frecuentes

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