Will I lose access immediately after canceling auto-renewal?

No. Canceling auto-renewal stops future charges but your subscription remains active until the end of the current billing period. You can continue using Surfshark until that date.

Can I get a refund after canceling?

Yes, if you cancel within 30 days of your original purchase, Surfshark offers a full money-back guarantee. Contact support via live chat or email at support@surfshark.com to request the refund. Refunds are typically processed within 5–10 business days depending on your payment method.

How do I cancel if I subscribed through the App Store or Google Play?

If you subscribed via Apple App Store, go to Settings → your name → Subscriptions → Surfshark → Cancel Subscription. For Google Play, open the Play Store → profile icon → Payments & subscriptions → Subscriptions → Surfshark → Cancel. Amazon subscribers manage it under Account & Lists → Memberships & Subscriptions.

Can I reactivate my Surfshark subscription after canceling?

Yes. You can reactivate at any time by logging back into my.surfshark.com and purchasing a new subscription plan.

What happens to my Surfshark account and data after cancellation?

Your account remains but becomes inactive once the billing period ends. Your saved settings and credentials stay on file. To request full data deletion, contact Surfshark support and submit a data deletion request in accordance with their privacy policy.

What if I don't see the 'Cancel auto-renewal' option in my account?

If the option is not visible, your subscription was likely purchased through a third-party platform (Apple, Google, Amazon). You must cancel through that platform directly, as Surfshark cannot manage third-party billing.

Cómo cancelar Surfshark (2026)

Los planes de Surfshark empiezan desde 2,49 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 5 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 42,58 MXN/mes

MedioAhorras 510,96 MXN al año al cancelar

Visitar el sitio web

Tiempo estimado:5 minutos

Método Cancelar:Website

Log in to your Surfshark account

Go to my.surfshark.com and sign in with your email and password.

Open account menu

Click your account email address in the top-right corner of the dashboard to open the dropdown menu.

Go to Subscription

Select 'Subscription' from the dropdown menu.

Open the Payments tab

Under 'Your subscription', click the 'Payments' tab.

Find Subscription details

Scroll down to the 'Subscription details' section. Locate your active Surfshark plan listed there.

Click Cancel auto-renewal

Click the 'Cancel auto-renewal' button next to your subscription. Confirm the cancellation when prompted.

Request a refund via live chat (if eligible)

If you are within the 30-day money-back guarantee window and want a full refund, open the live chat by clicking the speech bubble icon in the bottom-right corner of surfshark.com. Tell the agent you want to cancel and request a refund. Provide your email, plan type, and payment method when asked.

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Preguntas frecuentes

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