Will I lose access immediately after cancelling?

No. Your paid plan remains active until the end of the current billing period. After that, your account downgrades to the free Starter tier (up to 5 users) — it is not deleted.

Can I get a refund after cancelling?

Twingate's policy states that fees paid are non-refundable and payment obligations are non-cancelable. There is no prorated refund for unused time, including annual plans. The only exception is if Twingate commits a material breach.

Can I reactivate my subscription later?

Yes. Log back into the Admin Console at manage.twingate.com, go to Settings > Billing > Manage Plan, and select a paid plan to reactivate at any time.

Do I need to give 30 days' notice to cancel?

Twingate's Customer Agreement technically requires written notice 30 days before your renewal date to prevent auto-renewal. However, using the self-serve downgrade in the Admin Console accomplishes the same result immediately without needing to email.

What happens to my configurations and data after cancelling?

Your account persists at the Starter tier level. However, configurations set up under paid plan features may not be accessible or recoverable after downgrade. Export or document any important settings before cancelling.

What if I prefer to cancel by email?

You can contact billing@twingate.com to request cancellation in writing. Per the Customer Agreement, written notice sent at least 30 days before your renewal date is sufficient to cancel.

Cómo cancelar Twingate (2026)

Los planes de Twingate empiezan desde 0,00 US$/mes. Sigue nuestra guía de 7 pasos para cancelar tu suscripción en unos 3 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Fácil

Tiempo estimado:3 minutos

Método Cancelar:Website

Log in to Admin Console

Go to manage.twingate.com and sign in with your Twingate admin credentials.

Open Settings

Click 'Settings' in the left sidebar navigation.

Go to Billing

Click 'Billing' within the Settings section to view your current plan and payment details.

Click Manage Plan

Click the 'Manage Plan' button to open subscription management options.

Select Edit Subscription

Click on your current subscription, then click 'Edit Subscription'.

Choose Starter Plan

Select the 'Twingate Starter' plan (free tier, up to 5 users) from the plan options.

Confirm Downgrade

Click 'Update Subscription' to confirm the downgrade. Your paid subscription will be cancelled and billing will stop at the end of the current period.

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Preguntas frecuentes

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