Can I still use Useberry after cancelling?

Yes. After clicking 'Cancel my Plan', your subscription remains fully active until the end of the current billing period. After that, the account enters 'Freezing Status' where you cannot access stored data or use the platform until you subscribe again.

Can I get a refund after cancelling?

Subscription fees are non-refundable in whole or in part. The only exception is unused purchased credits (for tester recruitment via Prolific), which may be refunded within 1 month of account deletion.

How do I reactivate my account after cancelling?

You can reactivate at any time during the 2-year freezing period by purchasing a new subscription plan. All previously stored data and remaining credits will be restored.

What happens to my data after cancellation?

Your account enters Freezing Status and data is preserved for up to 2 years. After that, Useberry may permanently delete the account and all associated data. Download your data before requesting full account deletion.

How do I cancel immediately instead of at the end of the billing period?

For immediate termination, send an email to contact@useberry.com requesting immediate cancellation. The standard 'Cancel my Plan' button only cancels auto-renewal and keeps the plan active until the period ends.

Can I downgrade to a free plan instead of cancelling?

No. Useberry does not allow reverting from a paid plan to the Free plan. If you downgrade to a lower paid tier, the credit difference is kept as account credit — not refunded.

Cómo cancelar Useberry (2026)

Los planes de Useberry empiezan desde 0,00 US$/mes. Sigue nuestra guía de 5 pasos para cancelar tu suscripción en unos 3 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

desde 0,00 MXN/mes

Fácil

Tiempo estimado:3 minutos

Método Cancelar:Website

Log in to Useberry

Go to https://app.useberry.com and sign in to your account.

Open Account Settings

Click on your account avatar or profile menu in the top-right corner and navigate to account or billing settings.

Locate your subscription

Find the subscription or plan section within your account settings that shows your current plan details.

Click 'Cancel my Plan'

Click the 'Cancel my Plan' button. This will cancel auto-renewal; your subscription remains active until the end of the current billing period.

Confirm cancellation

Confirm the cancellation when prompted. Your account will enter 'Freezing Status' at the end of the billing period — you retain access until then.

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Preguntas frecuentes

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