When does my A1 Internet contract actually end after I cancel?

A1 requires 1 month's notice to the end of the calendar month (1 Monat zum Monatsende). For example, if you submit your cancellation on November 5, your contract ends December 31. If you're still within the 24-month binding period, the contract runs until the end of that period — you cannot exit early without paying all remaining monthly fees.

Is there a cancellation fee or early termination penalty?

A1 does not charge a flat exit fee, but if you cancel during the 24-month binding period (Mindestvertragsdauer), you must continue paying monthly fees until the contract term ends. There is no discounted buyout. After the binding period, you can cancel with 1 month's notice at no penalty.

What happens to my A1 email address after cancellation?

Your @a1.net email address is permanently deleted when the contract ends. You cannot recover it after cancellation. Start migrating your email to a new provider well before your cancellation date. If you hold other active A1 products (e.g., a mobile contract), the email address may be retained.

Can I reactivate my A1 Internet contract after cancellation?

Reactivation may be possible under certain conditions, but there is no guaranteed right. Contact A1 directly at 0800 664 100 to enquire. You would likely need to sign a new contract, potentially at a different rate.

Can I cancel online without sending a letter?

Not fully. A1's AI chat assistant (Kara) at a1.net/kuendigen can initiate a cancellation request online, but the standard and legally safest method requires a signed written document sent by email, fax, or post. Always request written confirmation (Kündigungsbestätigung) regardless of method.

Can I cancel penalty-free if A1 raises my price?

Only if the price increase is not covered by an index adjustment clause (Indexanpassung) in your contract. A1's standard price increases tied to the consumer price index (e.g., the ~2.9% increase from April 2025) do not trigger a special cancellation right (Sonderkündigung). Other grounds for penalty-free cancellation include persistent speeds below 70% of the contracted rate or service unavailability.

Cómo cancelar A1 Internet (2026)

Los planes de A1 Internet empiezan desde 0,00 US$/mes. Sigue nuestra guía de 6 pasos para cancelar tu suscripción en unos 15 minutos — con consejos para evitar ofertas de retención.

Actualizado: abril de 2026

Duro

Visitar el sitio web

Tiempo estimado:15 minutos

Método Cancelar:Email

Check your contract details

Log into 'Mein A1' at a1.net and navigate to 'Internet für zuhause' → contract details to check your remaining binding period (Mindestvertragsdauer) and earliest possible cancellation date.

Prepare a cancellation letter

Write a signed cancellation letter (Kündigungsschreiben) including: full name and address, customer number (Kundennummer), contract/tariff name, and desired end date ('zum nächstmöglichen Zeitpunkt' for earliest possible termination). Sign the document.

Visit the cancellation page

Go to a1.net/kuendigen. A1 displays a 'Meine Angebote' (My Offers) retention section with personalized discounts before showing cancellation options — skip this and proceed to the cancellation contact options.

Submit cancellation via email or fax

Email your signed cancellation letter as a scanned PDF to service@a1.net, or fax to 0800 664 101 (keep the fax send confirmation as proof). Alternatively, send via registered post to: A1 Telekom Austria AG, Postfach 1001, 1011 Wien.

Request written confirmation

Explicitly request a written cancellation confirmation (Kündigungsbestätigung) in your letter or email. A1 should respond within 1–2 business days. Keep this confirmation for your records in case of post-cancellation billing disputes.

Migrate your A1 email address

If you use an @a1.net email address, set up email forwarding or migrate to a new provider immediately. A1 email addresses are permanently deleted when the contract ends — this cannot be reversed.

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