Can I cancel online or by email?

No. Japhy explicitly states that cancellation requests by email are not accepted. The only valid method is by phone at 09 70 25 44 04 during business hours, optionally backed up by a certified letter.

Will I receive a refund after cancelling?

Generally no. Because Japhy products are custom-manufactured to your pet's profile, they are exempt from the standard EU 14-day right of withdrawal. Already-shipped or paid orders are not refunded.

What happens if I cancel less than 14 days before my renewal?

If your cancellation request is received fewer than 14 days before the next scheduled renewal, one final package will be dispatched and charged. Cancellation takes effect after that final delivery.

Can I reactivate my subscription after cancelling?

Yes. You can restart your subscription at any time by visiting japhy.fr and creating a new personalized profile for your pet.

How do I request deletion of my personal data?

Send a data deletion request to dataprivacy@japhy.fr, referencing your account email and GDPR right to erasure.

Can I pause my subscription instead of cancelling?

Yes. Japhy offers a delivery pause option, which advisors may propose during your cancellation call. You can also adjust delivery frequency (every 3, 4, or 6 weeks) as an alternative to full cancellation.

Comment annuler Japhy (2026)

Les forfaits Japhy commencent à 30,00 €/mois. Suivez notre guide en 6 étapes pour annuler votre abonnement en environ 15 minutes — avec des astuces pour éviter les offres de rétention.

Mis à jour : avril 2026

de 30,00 €/mois

DurVous économisez 360,00 € /an en annulant

Visiter le site Web

Temps estimé:15 procès-verbaux

Méthode d'annulation:Phone

Check cancellation timing

Verify two conditions before calling: (1) at least 6 days have passed since you received your first package, and (2) your call is at least 14 days before your next scheduled renewal date. If you are within 14 days of renewal, one final package will still be shipped and charged.

Locate your account details

Have your order number, registered email address, and pet name ready — the advisor will use these to identify your account.

Call Japhy customer service

Call 09 70 25 44 04 during business hours: Monday–Thursday 9:30 AM–6:30 PM, Friday 9:30 AM–1:30 PM (Friday afternoon service is closed). This is the only accepted cancellation channel — cancellation by email is explicitly not accepted.

Request cancellation verbally

Tell the nutrition advisor you wish to 'résilier mon abonnement' (cancel your subscription). Confirm your identity and account details when prompted. Note the advisor's name and the date and time of the call.

Request written confirmation

Ask the advisor to send a cancellation confirmation email to your registered address. Keep this email as proof of cancellation.

Send a certified letter (recommended backup)

For a paper trail, send a lettre recommandée avec accusé de réception (registered letter with return receipt) to: JAPHY Service Client, 95 avenue du Président Wilson, 93108 Montreuil, France. State your full name, address, email, and request cancellation effective immediately.

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FAQ

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