Will I lose access to Zero Trust immediately after cancelling?

No. Your paid plan remains active until the end of the current billing period. If you downgrade to the Free plan, your Access policies, Gateway rules, and tunnel configurations are preserved, but you are limited to Free plan caps (up to 50 users and reduced features).

Can I get a refund if I cancel mid-billing cycle?

No. Cloudflare's policy explicitly states fees are nonrefundable. You will be billed in full for the subscription term in which you cancel, but retain access through the end of that period. Cloudflare may issue credits at its sole discretion in exceptional cases, but this is not guaranteed.

What if the Confirm button is greyed out and I can't complete cancellation?

This is a known bug in the Cloudflare dashboard. If the Confirm button remains unclickable, contact Cloudflare support and submit a ticket under the Billing & Subscriptions category. Cloudflare support can manually process the cancellation.

Can I completely delete my Cloudflare Zero Trust organization?

Not via self-service. Cancelling the subscription or downgrading to Free leaves the Zero Trust organization intact in your dashboard. To fully delete the organization and all its data, you must contact Cloudflare support and request deletion.

What happens to my users when I cancel?

If you downgrade to Free and remain within the 50-seat limit, your users retain access through the end of the billing period. If you manually remove user seats, those users are immediately logged out of all devices and their active sessions are invalidated. User records persist in the dashboard even after removal.

Can I reactivate my Zero Trust paid plan after cancelling?

Yes. You can resubscribe to a paid Zero Trust plan at any time from Billing > Subscriptions in the Cloudflare dashboard. Your existing configurations (policies, tunnels, Access apps) are preserved when on the Free plan, so reactivating restores full functionality.

Comment annuler Cloudflare Zero Trust (2026)

Les forfaits Cloudflare Zero Trust commencent à 0,00 $US/mois. Suivez notre guide en 6 étapes pour annuler votre abonnement en environ 5 minutes — avec des astuces pour éviter les offres de rétention.

Mis à jour : avril 2026

Moyen

Visiter le site Web

Temps estimé:5 procès-verbaux

Méthode d'annulation:Website

Remove excess users (if on paid seats)

If your account has more than 50 active users, you must reduce the seat count before downgrading. Go to https://dash.cloudflare.com/, navigate to your Zero Trust account, then go to Settings > Cloudflare One plan (or Team & Resources > Users > Your users), select users, and choose Action > Remove users until you are within Free plan limits.

Open Billing in the Cloudflare dashboard

Go to https://dash.cloudflare.com/ and click your account name in the top navigation. Select Manage Account, then click Billing in the left sidebar.

Open Subscriptions

In the Billing section, click the Subscriptions tab to see a list of all active paid subscriptions including your Zero Trust plan.

Cancel or downgrade the Zero Trust subscription

Find the Zero Trust (Cloudflare One) subscription in the list. Either click Change and select the Free plan to downgrade, or click Cancel next to the subscription to cancel it entirely. Choosing Free is the most common path and stops all charges while preserving your configurations.

Complete the feedback form and confirm

A cancellation feedback form will appear. Select a reason for cancelling. Then click the Confirm button to finalize. Note: if the Confirm button remains greyed out and unclickable (a known dashboard bug), you must contact Cloudflare support via the Billing & Subscriptions category to complete cancellation.

Verify cancellation

Return to Billing > Subscriptions and confirm the Zero Trust subscription shows as cancelled or downgraded to Free. The paid plan remains active until the end of the current billing period. To undo a pending cancellation before it takes effect, click Cancel Downgrade next to the product.

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