Will I lose access immediately when I cancel?

If you downgrade via the 'Adjust Plan' button, your account may be immediately converted to the Free plan (30,000 sessions/month) even if your paid term has not expired. This is a known issue reported by users — contact support@fullstory.com if this happens before your paid period ends.

Can I get a refund after cancelling?

FullStory does not offer pro-rata refunds for voluntary cancellations. Refunds are only available if FullStory commits a material breach and fails to remedy it within 30 days, or if service availability falls below 90% in a given month (customer must notify within 30 days of that month).

How much notice do I need to give to avoid auto-renewal?

Annual contracts require written notice of non-renewal at least 60 days before the subscription end date. If you miss this window, the contract automatically renews for another 12 months at the current rate.

What happens to my session replay data after I cancel?

FullStory retains your data for 6 months after cancellation. If you reactivate within that window, you regain access to historical data within your plan's retention limits. After 6 months, all data is permanently deleted.

Can I reactivate my account after cancelling?

Yes, you can reactivate within 6 months of cancellation and your historical data will still be available. After 6 months, the data is permanently deleted and cannot be recovered.

How do I permanently delete my FullStory account?

There is no self-service account deletion button. Email support@fullstory.com to request permanent account deletion. FullStory will delete all your data upon confirmation.

Comment annuler FullStory (2026)

Les forfaits FullStory commencent à 0,00 $US/mois. Suivez notre guide en 7 étapes pour annuler votre abonnement en environ 10 minutes — avec des astuces pour éviter les offres de rétention.

Mis à jour : avril 2026

Dur

Visiter le site Web

Temps estimé:10 procès-verbaux

Méthode d'annulation:Website

Log in to FullStory

Go to app.fullstory.com and sign in with your account credentials.

Open Account Settings

Click your profile or account icon in the top-right corner of the dashboard to open the account menu.

Navigate to Subscription

Go to Settings > Account Management > Subscription to view your current plan details.

Click 'Adjust Plan'

Click the 'Adjust Plan' button. Note: this does not immediately cancel — for annual/enterprise plans it routes a request to your Account Executive or the FullStory sales team.

Select a cancellation reason

When prompted, select your reason for cancelling or downgrading from the dropdown list.

Confirm downgrade to Free plan

Confirm you want to downgrade to the Free plan (30,000 sessions/month). This is the self-service path; full contract termination for annual plans requires written notice (see step 7).

Send written notice of non-renewal (annual plans)

If you are on an annual contract, send written notice to support@fullstory.com or your Account Executive at least 60 days before your subscription renewal date. Missing this window results in automatic renewal for another 12 months.

Alternatives moins coûteuses

Buffer

de 5,00 $US/mois(≈ 4,27 €)

Ahrefs

de 99,00 $US/mois(≈ 84,53 €)

Hootsuite

de 99,00 $US/mois(≈ 84,53 €)

Mixpanel

de 25,00 $US/mois(≈ 21,35 €)

Semrush

de 130,00 $US/mois(≈ 111,00 €)

FAQ

Besoin d'aide pour gérer vos abonnements ?

Suivez tous vos abonnements, recevez des rappels d'annulation et trouvez les meilleures offres avec Subger.

Essayez Subger gratuitement

Mention d'affiliation : Certains liens sur cette page peuvent être des liens d'affiliation. Si vous effectuez un achat via ces liens, Subger peut percevoir une petite commission, sans frais supplémentaires pour vous. Cela nous permet de maintenir le site gratuit et de continuer à fournir des informations d'abonnement précises. Nous ne recommandons que les services dont nous estimons qu'ils apportent une réelle valeur.