Comment annuler Papaya Global (2026)
Les forfaits Papaya Global commencent à 3,00 $US/mois. Suivez notre guide en 7 étapes pour annuler votre abonnement en environ 30 minutes — avec des astuces pour éviter les offres de rétention.
Mis à jour : avril 2026
de 2,76 €/mois
Review your contract
Locate your signed Master Service Agreement (MSA) and identify the termination notice period. Standard contracts typically require 30–90 days written notice, but some agreements include a 12-month notice clause. This determines your earliest possible exit date.
Contact your Account Manager
Reach out to your dedicated Papaya Global Account Manager to initiate the cancellation. Every client is assigned a named account manager via the 'Papaya 360 support' model. If you don't have their contact, visit https://support.papayaglobal.com/s/ or https://www.papayaglobal.com/contact-us/ to reach the support team.
Submit written notice
Send formal written notice of termination as required by your contract. Confirm the exact format required (email, portal submission, or certified letter) with your Account Manager. The notice period starts from the date your written notice is received.
Resolve EOR employee obligations (if applicable)
If you use Employer of Record services, arrange a mutually agreed termination for each affected employee in coordination with Papaya Global and their in-country partner. You remain financially responsible for local notice periods, severance pay, accrued leave, taxes, and statutory payments.
Settle all outstanding invoices
Pay all outstanding invoices and fees before the account closes. Security deposits are held until all invoices are paid and all obligations to in-country partners are fully discharged.
Export your data
Before the account is closed, request any data exports you need — payroll records, employee data, reporting history. Confirm data retention policies and deletion timelines with your Account Manager.
Confirm account closure
After the notice period expires and all obligations are settled, confirm in writing with your Account Manager that the account has been fully closed and your security deposit refund has been initiated.
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