Will I receive a refund when I cancel?

No. Cloudflare's policy is explicit: fees are non-refundable. You are billed in full for the subscription term in which you cancel, with no prorated credit for unused time. This applies to both monthly and annual plans.

When does the cancellation take effect?

At the end of your current billing period, not immediately. You retain all paid features until then. The Subscriptions page will show 'ENDING ON [date]' to confirm the scheduled cancellation.

What happens to my DNS records and domain after canceling?

Your DNS records, zone settings, and configuration data remain intact. Canceling a paid plan drops your domain back to the Free plan — it does not remove your domain from Cloudflare. To fully remove a domain you must separately go to the domain Overview and click 'Remove'.

Can I reactivate my paid plan after canceling?

Yes. You can re-subscribe at any time from the domain Overview page or Billing > Subscriptions. All previous configurations remain unless you also deleted the domain from your account.

I see 'You cannot modify this subscription' — what does this mean?

A cancellation is already scheduled for that subscription (the status shows 'ENDING ON [date]'). To reverse it, click 'Cancel Downgrade' in the Action column on the Subscriptions page.

Does switching my nameservers away from Cloudflare cancel billing?

No. Changing your DNS nameservers or moving your domain elsewhere does not cancel any Cloudflare billing. You must cancel manually through the dashboard Billing > Subscriptions page.

Comment annuler Cloudflare DNS (2026)

Les forfaits Cloudflare DNS commencent à 0,00 $US/mois. Suivez notre guide en 7 étapes pour annuler votre abonnement en environ 5 minutes — avec des astuces pour éviter les offres de rétention.

Mis à jour : avril 2026

Moyen

Visiter le site Web

Temps estimé:5 procès-verbaux

Méthode d'annulation:Website

Log in to Cloudflare Dashboard

Go to https://dash.cloudflare.com and sign in. You must be a Super Administrator on the account — regular members cannot cancel or change plans.

Navigate to Billing

In the left sidebar, click 'Manage Account', then click 'Billing', then click the 'Subscriptions' tab.

Choose your cancellation path

For a domain plan (Pro/Business → Free): click on your domain first, go to the domain Overview page, find the 'Plan' section, and click 'Change'. For an add-on subscription (Workers, Images, Stream, etc.): locate it under Active Subscriptions on the Billing > Subscriptions page.

Select Free plan or click Cancel

For domain plan downgrade: select 'Free' from the list of available plans and click 'Continue'. For an add-on: first disable the feature itself (toggle or button specific to that product), then return to Billing > Subscriptions and click 'Cancel' in the Action column next to the subscription.

Complete the feedback form

A mandatory feedback prompt appears asking why you are canceling. Select all applicable reasons — you must interact with this form before the Confirm button becomes accessible.

Click Confirm

Click the 'Confirm' button to finalize the cancellation. The subscription status will change to 'ENDING ON [date]' — service continues until the end of the current billing period.

Check for unexpected new subscriptions

After downgrading, return to Billing > Subscriptions and verify no new paid subscription was added automatically (historically, Page Rules at $20/month was auto-added on downgrade). If you see an unexpected entry, click 'Cancel' on it immediately.

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FAQ

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