Comment annuler ADT Command (2026)
Les forfaits ADT Command commencent à 8,99 $US/mois. Suivez notre guide en 7 étapes pour annuler votre abonnement en environ 20 minutes — avec des astuces pour éviter les offres de rétention.
Mis à jour : avril 2026
de 8,99 $US/mois
(≈ 35,65 MYR)
Locate your account details
Log in to myadt.com to find your account number, contract end date, and remaining months. You'll need this info ready before calling. Note your current monthly rate to calculate any early termination fee (up to 75% of remaining contract balance).
Check for online cancellation eligibility
On myadt.com, look for a 'Cancel Subscription' option under your account settings. This option only appears if your ADT system was originally purchased online. If you do not see it, you must cancel by phone.
Call ADT cancellation line
Call 1-800-ADT-ASAP (1-800-238-2727). When the automated system answers, say 'Cancel service' or press the option for 'Account changes' or 'Cancel monitoring' to be routed to the retention/cancellation department.
Verify your identity
The agent will ask for your account number, the verbal security password or passcode on your account, and the service address. Have these ready to avoid delays.
State your intent to cancel and decline retention offers
Clearly state 'I want to cancel my ADT monitoring service.' The agent will likely offer discounts, a rate reduction, a service upgrade, or a pause option. Decline firmly if you wish to proceed. Ask the agent to confirm your early termination fee (ETF) amount if you are still under the 36-month contract.
Set cancellation date and confirm 30-day notice
ADT requires 30 days written or verbal notice. Confirm the exact cancellation effective date with the agent. Request a cancellation confirmation number and ask for an email confirmation of the cancellation.
Arrange equipment and final billing
If any equipment was rented (not purchased), ask the agent about return procedures. Confirm your final bill amount, including any ETF charges. ADT will send a final invoice; verify no further charges appear after the cancellation date.
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