Can I cancel my A1 North Macedonia contract online?

A1 North Macedonia does not offer a fully self-service online cancellation. You must either visit an A1 retail store in person with a valid ID and completed termination form, or call the Contact Center at 077 1234. The A1 Live Shop (a1.mk/liveshop) may also assist with some requests virtually.

Will I be charged a fee for cancelling early?

If your contract includes a minimum duration obligation (e.g. 12 or 24 months) and you cancel before it expires, A1 has the right to charge an early termination penalty ('penal'). The exact amount is stated in your individual subscriber contract and A1's general terms and conditions.

How long do I have access to A1 services after submitting a cancellation?

Services remain active until the termination date specified in your request. For postpaid contracts, this is typically the end of the current billing period. You will not receive a refund for any unused prepaid credit or advance payments unless otherwise stated in your contract.

Can I reactivate my A1 subscription after cancelling?

Yes, you can sign a new subscriber contract with A1 after cancellation. However, you will not automatically recover your previous tariff, phone number (unless ported out and retained), or promotional terms. Contact A1 at 077 1234 or visit a store to enquire about available plans.

What happens to my personal data after I cancel?

A1 North Macedonia retains subscriber data in accordance with applicable data protection laws (GDPR and local regulations). For data deletion or access requests, contact A1 at their official support email or in writing to their headquarters at Ploshad Presveta Bogorodica br. 1, Skopje.

Can I keep my phone number if I switch to another operator?

Yes, number portability is available in North Macedonia. You can request to port your A1 number to a new operator. Initiate the port request with your new provider; the transfer typically takes 1–3 business days. Submitting a port request may automatically trigger cancellation of your A1 subscription.

Kako otkazati A1 North Macedonia (2026)

Planovi A1 North Macedonia počinju od 0,00 USD/mjesecno. Pratite naš vodič od 6 koraka za otkazivanje pretplate za oko 20 minuta — uz savjete za izbjegavanje ponuda za zadržavanje.

Ažurirano: travanj 2026.

Tesko

Posjetite web stranicu

Procijenjeno vrijeme:20 minuta

Nacin otkazivanja:Phone

Download the termination request form

Go to a1.mk and download the official termination form 'Барање за раскинување на претплатнички договор' (Request for Termination of Subscriber Contract) from the Terms & Conditions section at a1.mk/en/uslovi/opshti-uslovi (Item 7). Alternatively, pick up a blank form at any A1 retail store.

Settle all outstanding balances

Before submitting the termination request, ensure all outstanding invoices and debts owed to A1 are fully paid. Unpaid balances will block the termination. You can check and pay your bill via the My A1 app, the web portal at a1.mk, or at an A1 retail location.

Fill in the termination form

Complete the form specifying whether you want complete termination of the subscriber contract or partial termination (specific line(s) or services at a fixed location). Include your subscriber details, contact mobile number, and the desired termination date.

Submit the form at an A1 store or via phone

Visit the nearest A1 retail store (headquarters: Ploshad Presveta Bogorodica br. 1, Skopje) with your completed form and a valid government-issued ID. Alternatively, initiate the request by calling the A1 Contact Center at 077 1234. For virtual assistance, use A1 Live Shop at a1.mk/liveshop.

Receive termination confirmation

A1 will process the termination request and confirm the scheduled termination date. You will be informed of any applicable early termination penalty (contractual fee) if your contract has a minimum duration obligation that has not yet been fulfilled.

Withdraw if needed (optional)

If you change your mind before the termination date, you can cancel your termination request for free by sending an SMS with the text 'DA' from the contact mobile number registered in the request to A1's number 145777.

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