Do I still have access after cancelling?

Yes. Your paid access continues until the end of the current billing period. After that, your account downgrades to the free plan, which includes 3 minutes of video per month and access to 20+ stock avatars.

Can I get a refund when I cancel?

Refunds are available within 14 days of purchase if you have generated fewer than 10 minutes of video. After 14 days or if you have used 10+ minutes, no refund is issued. Annual plan customers receive no refund for unused months. Contact support@colossyan.com to request a refund.

Will my videos and drafts be deleted?

No. Your existing videos and drafts remain intact after downgrading to the free plan. However, you lose access to the video editor on the free tier. Data may be deleted if you fully delete your account.

Can I reactivate my subscription later?

Yes. Since your account downgrades to the free tier rather than being deleted, you can upgrade back to a paid plan at any time from your account settings. There are no documented reactivation fees.

What happens if I cancel an annual plan?

Cancelling an annual plan stops auto-renewal at the end of your subscription year, but Colossyan does not refund unused months. You retain paid access for the remainder of the year you already paid for.

Should I cancel my subscription before deleting my account?

Yes — this is important. Deleting your account does not automatically cancel your subscription. You must cancel the subscription first, then delete your account to avoid being charged after account deletion.

Kako otkazati Colossyan (2026)

Planovi Colossyan počinju od 0,00 USD/mjesecno. Pratite naš vodič od 5 koraka za otkazivanje pretplate za oko 3 minuta — uz savjete za izbjegavanje ponuda za zadržavanje.

Ažurirano: travanj 2026.

od 0,00 USD/mjesecno

Jednostavno

Procijenjeno vrijeme:3 minuta

Nacin otkazivanja:Website

Log in to your account

Go to app.colossyan.com and sign in to your Colossyan account.

Open account menu

Click your initials or avatar icon in the top-right corner of the dashboard to open the account menu.

Go to Payment settings

Select 'Payment' from the account dropdown menu to open your subscription and billing page.

Click 'Downgrade to Free'

Locate the 'Downgrade to Free' button in the lower-right corner of the Payment section. This is Colossyan's cancel button — it is labeled as a downgrade rather than a cancellation.

Confirm the downgrade

Confirm the action when prompted. Your subscription will remain active until the end of the current billing period, after which your account reverts to the free plan.

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Cesta pitanja

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