Can I cancel Veracode mid-contract?

Not without a 'termination for convenience' clause specifically negotiated into your Order Form at signing. The standard EUAA has no mid-contract exit right without cause. If the other party commits a material breach, you can terminate after providing 30 days written notice to cure.

Will I get a refund if I cancel early?

No. Veracode explicitly states a no-refund policy. All fees paid under an Order Form are non-refundable, including prepaid annual amounts.

What happens to my data after cancellation?

The master agreement remains in effect for 60 days after the last active Order Form expires, which may give you a window to export data. However, platform access terms vary — confirm your exact data export window and offboarding timeline with your Customer Success Manager before your subscription ends.

Can I reactivate after cancelling?

Yes, you can sign a new Order Form with Veracode at any time after cancellation. However, historical scan data from your previous subscription may not be retained. Confirm data retention policies with your account team before cancelling.

Is there a free trial I can downgrade to?

Veracode offers a limited evaluation/trial for prospective customers, but there is no free tier or downgrade path for existing paid subscribers. Once a paid contract is in place, the only options are full renewal, renegotiation, or non-renewal at term end.

How much notice do I need to give to cancel?

Your specific Order Form governs the required notice period. The standard EUAA requires 30 days written notice to terminate the master agreement when no Order Forms are active. In practice, you should notify your CSM 90–120 days before your renewal date to avoid automatic renewal and to have time to negotiate exit terms.

Cara Membatalkan Veracode (2026)

Paket Veracode dimulai dari US$0,00/bulan. Ikuti panduan 5 langkah kami untuk membatalkan langganan Anda dalam sekitar 30 menit — dengan tips menghindari tawaran retensi.

Diperbarui: April 2026

dari CA$0,00/bulan

Sulit

Perkiraan Waktu:30 menit

Metode Pembatalan:Phone

Review your Order Form

Locate your signed Order Form and identify the subscription end date, any notice period requirements, and whether a 'termination for convenience' clause was negotiated. Most contracts run for a fixed annual or multi-year term with no mid-contract exit without cause.

Initiate contact 90–120 days before renewal

Contact your assigned Customer Success Manager (CSM) or Account Executive directly via email or phone. Engaging early gives you negotiating leverage. If you don't have direct contact details, use the web form at https://www.veracode.com/contact-us/ or call +1 877-837-2203.

Send written non-renewal notice

Formally notify your CSM or Account Executive in writing (email is sufficient) that you do not intend to renew. The standard EUAA requires 30 days written notice when no active Order Forms remain. State clearly that you are not renewing and request written confirmation.

Export your scan data and reports

Before your subscription ends, log into the Veracode Platform and export all scan results, findings, and reports you need to retain. The master agreement has a 60-day wind-down period after the last Order Form expires, but confirm your data access window with your CSM.

Confirm cancellation in writing

Request written confirmation from your Veracode account representative that the subscription will not renew and that no further charges will be billed. Keep this for your records.

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FAQ

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