How much notice do I need to give?

After the initial 24-month term, you can cancel with 1 month's notice to the end of any calendar month. The date 1&1 receives your cancellation — not when you send it — determines the effective notice period.

Can I access my service after cancellation?

Yes, your internet and phone service continues until the confirmed cancellation date. Your 1&1 email address will remain temporarily accessible for downloading messages, but will eventually be deleted after the contract ends.

Will I get a refund for unused time?

If you have prepaid and cancel mid-period, 1&1 typically credits the unused portion for the remaining days after the cancellation date. No refunds are issued for any early termination fees if you cancel within the minimum contract term.

Can I cancel early (before 24 months)?

Standard early cancellation is not possible without fees. However, a Sonderkündigungsrecht (special termination right) applies in specific cases: if 1&1 cannot provide service at a new address after a move, if they raise prices, or if there are persistent unresolved technical failures.

Can I reactivate my contract after cancellation?

You can contact 1&1 before the cancellation date takes effect to withdraw (widerrufen) the cancellation. After the contract ends, you would need to sign a new contract, which may be at current market rates without any grandfathered pricing.

What happens to my 1&1 router after cancellation?

If you purchased the router outright it is yours to keep. If it was a rental device, you must return it after the contract ends or you may be charged for it. Check your original contract terms for the specific arrangement.

Cara Membatalkan 1&1 Internet (2026)

Paket 1&1 Internet dimulai dari US$32,99/bulan. Ikuti panduan 7 langkah kami untuk membatalkan langganan Anda dalam sekitar 15 menit — dengan tips menghindari tawaran retensi.

Diperbarui: April 2026

dari US$32,99/bulan

(≈ €27,97)

SulitAnda menghemat US$395,88/tahun dengan membatalkan

Kunjungi Situs Web

Perkiraan Waktu:15 menit

Metode Pembatalan:Website

Log in to 1&1 Control-Center

Go to control-center.1und1.de and log in with your customer number (Kundennummer) and password.

Open your contract

Click on 'Vertrag' (Contract) in the top navigation, then select the specific contract you want to cancel from the list.

Initiate cancellation

Scroll down to find the 'Vertrag kündigen' (Cancel contract) button and click it. Then click 'Hier Kündigung vormerken' (Note cancellation here) to proceed.

Select cancellation reason

Choose a reason for cancellation from the dropdown or enter a custom reason. This step may be optional — you can skip or select any reason without impact.

Decline retention offer

A screen titled 'Ihre Treue-Vorteile' (Your loyalty benefits) appears with discounts or upgrade offers. Click 'Trotzdem kündigen' (Cancel anyway) or 'Hier Kündigung vormerken' again to proceed.

Select cancellation date and confirm

Choose your desired cancellation date (earliest possible is shown automatically). Click 'Jetzt Kündigung vormerken' (Note cancellation now) to submit. Save the reference number shown on the confirmation screen.

Confirm by phone within 7 days

Call 1&1 customer service at 0721 96 00 (free from 1&1 network) within 7 days and provide your reference number to verbally confirm the cancellation. Without this call, the cancellation is void. The notice period is preserved from the date of the online submission.

Alternatif Lebih Murah

Unifi Internet

Hemat US$32,99/bln

Jio Fiber

Hemat US$32,99/bln

Telia Bredband Finland

Hemat US$32,99/bln

Orange Polska Fiber

Hemat US$32,99/bln

Starlink

dari US$120,00/bulan(≈ €101,76)

FAQ

Butuh bantuan mengelola langganan Anda?

Lacak semua langganan Anda, dapatkan pengingat pembatalan, dan temukan penawaran terbaik dengan Subger.

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Pengungkapan Afiliasi: Beberapa tautan di halaman ini mungkin merupakan tautan afiliasi. Jika Anda melakukan pembelian melalui tautan tersebut, Subger dapat memperoleh komisi kecil tanpa biaya tambahan bagi Anda. Ini membantu kami menjaga situs tetap gratis dan terus menyediakan informasi langganan yang akurat. Kami hanya merekomendasikan layanan yang kami yakini memberikan nilai.

Cara Membatalkan 1&1 Internet (2026)

Log in to 1&1 Control-Center

Open your contract

Initiate cancellation

Select cancellation reason

Decline retention offer

Select cancellation date and confirm

Confirm by phone within 7 days

Alternatif Lebih Murah

FAQ

Butuh bantuan mengelola langganan Anda?

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