Can I cancel my SentinelOne subscription mid-year?

No. SentinelOne subscriptions are non-cancellable during the current term per the Master Subscription Agreement. You can only prevent auto-renewal by sending written non-renewal notice at least 30 days before your term ends. You remain liable for fees for the entire contracted period.

Will I get a refund when I cancel?

No, fees are non-refundable in most cases. A pro-rata refund for the unused subscription portion is only available if SentinelOne is in material breach of the agreement (MSA Section 11.2) or in a few other narrow contractual exceptions. Standard customer-initiated non-renewal gets no refund.

What happens to my data after cancellation?

SentinelOne retains your customer data for up to 60 days after the MSA expires or terminates. If you submit a formal deletion request, they will delete it within 30 days of that request. After the retention window, data is deleted from their systems. You are also required to uninstall all agents from your endpoints within 30 days of termination.

Does my SentinelOne subscription auto-renew?

Yes. Subscriptions automatically renew for additional one-year terms unless either party provides written notice of non-renewal at least 30 days before the end of the current term. Missing this window locks you into another full annual term.

What if I purchased SentinelOne through a reseller?

If you purchased through a partner or reseller (such as CDW, Carahsoft, Sherweb, or ConnectWise), your non-renewal notice must go through that reseller, not directly to SentinelOne. Contact your reseller's account manager well in advance of your renewal date.

How do I contact SentinelOne to start the cancellation process?

Contact your named Account Manager directly, or submit a request via the contact form at https://www.sentinelone.com/contact/ (select 'Current Customer'). For formal legal notices, email legal.notices@sentinelone.com. Support tickets can be filed at https://www.sentinelone.com/global-services/get-support-now/ or via support@sentinelone.com. Phone support is available at +1 855-868-3733.

Cara Membatalkan SentinelOne (2026)

Paket SentinelOne dimulai dari US$0,00/bulan. Ikuti panduan 6 langkah kami untuk membatalkan langganan Anda dalam sekitar 30 menit — dengan tips menghindari tawaran retensi.

Diperbarui: April 2026

dari €0,00/bulan

Sulit

Perkiraan Waktu:30 menit

Metode Pembatalan:Email

Check your procurement channel

Determine whether you purchased SentinelOne directly or through a reseller/partner (e.g., CDW, Carahsoft, Sherweb, ConnectWise). If purchased via a reseller, the non-renewal notice must go through them, not SentinelOne directly.

Review your contract terms

Check your subscription end date in your contract or order form. SentinelOne subscriptions are annual and auto-renew — you must provide written notice of non-renewal at least 30 days before the end of your current term. Visit https://www.sentinelone.com/legal/master-subscription-agreement/ to review governing terms.

Contact your Account Manager

For direct customers, contact your named SentinelOne Account Manager to initiate the non-renewal or cancellation process. If you don't know who your Account Manager is, go to https://www.sentinelone.com/contact/ and select 'Current Customer' from the inquiry type dropdown.

Submit a support ticket for documentation

Visit https://www.sentinelone.com/global-services/get-support-now/ or email support@sentinelone.com to formally document your cancellation intent. Alternatively, for contract/legal notices, email legal.notices@sentinelone.com. Keep a record of confirmation.

Send formal written non-renewal notice

Send written notice of non-renewal at least 30 days before your subscription term ends. Email is acceptable (effective on confirmed receipt). Written notice must explicitly state you are not renewing for the next subscription term.

Uninstall agents after termination

Per the Master Subscription Agreement, you are required to uninstall all SentinelOne agents from your endpoints within 30 days of the subscription termination date.

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Cara Membatalkan SentinelOne (2026)

Check your procurement channel

Review your contract terms

Contact your Account Manager

Submit a support ticket for documentation

Send formal written non-renewal notice

Uninstall agents after termination

Alternatif Lebih Murah

FAQ

Butuh bantuan mengelola langganan Anda?

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