Can I still access my data after deleting a service?

No. Once a service is deleted, all underlying data is permanently removed from the server and cannot be recovered. You must export your data before deleting the service.

Will I get a refund after canceling?

No. Timescale's terms state that all amounts paid are non-refundable. You are billed at the end of each month in arrears for actual consumption, so you will receive a final invoice for usage up to the deletion date.

Does deleting my services close my account?

No. Deleting all services stops billing but does not terminate your account. To fully close your account, you must send a written notice of termination to legal@tigerdata.com or by certified mail to Timescale's (TigerData's) New York office.

Can I pause instead of canceling?

Yes. You can pause a service from the Operations > Service management section. Paused services stop compute charges, but storage charges continue. This is a good option if you want to resume later.

What happens to my data after account termination?

After termination, you will have no further access to any customer data. Timescale has no obligation to store your data after you have terminated the Cloud Service, including backups. Export everything before canceling.

Can I reactivate a deleted service?

No. Service deletion is irreversible. You would need to create a new service from scratch. If you want the ability to reactivate, use the Pause feature instead, which keeps your service restorable.

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Export your data

Before canceling, back up any data you need. Timescale explicitly states: 'Customer is solely responsible for exporting Customer Data from the Cloud Service prior to expiration or termination.' Once a service is deleted, data cannot be recovered.

Log in to Timescale Cloud Console

Go to https://console.cloud.timescale.com and sign in to your account.

Select the service to delete

From your dashboard, click on the service you want to cancel. If you have multiple services, you must repeat this process for each one — charges continue for all active standard services even if unused.

Navigate to the Operations tab

Inside the service detail view, click the 'Operations' tab at the top of the page.

Find the Service management section and click Delete

Scroll to the 'Service management' section. Here you can fork, reset password, pause, or delete the service. Click the 'Delete' button. Note: if the service is marked as a Production environment, it has delete protection enabled — you must first change the environment to 'Development' before the Delete button becomes available.

Confirm deletion by typing the service ID

A confirmation dialog appears: 'Are you sure you want to delete service <service_id>? This operation cannot be undone.' You must type the service ID to confirm, then click the final delete/confirm button. After acceptance you will see: 'Delete request accepted for service <service_id>' followed by 'Service <service_id> has been successfully deleted.'

Repeat for all services, then close account if desired

Deleting all services stops compute and storage billing, but does not close your account. To fully terminate your account, send a written notice of termination to legal@tigerdata.com (Timescale rebranded to TigerData). The termination of services does not automatically terminate your account.

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