Cara Membatalkan Zoho CRM (2026)
Paket Zoho CRM dimulai dari US$0,00/bulan. Ikuti panduan 8 langkah kami untuk membatalkan langganan Anda dalam sekitar 5 menit — dengan tips menghindari tawaran retensi.
Diperbarui: April 2026
Log in as Super Admin
Log into your Zoho CRM or CRM Plus account. Only the Super Admin (account owner) can cancel a subscription — regular admins cannot access billing controls.
Open profile menu
Click your profile icon (user avatar) in the upper-right corner of the Zoho dashboard to open the dropdown menu.
Go to Manage Billings
In the dropdown, click 'Manage Billings' under the Subscription section. This opens the Subscription Details page in Zoho Store.
Reveal Cancel Subscription button
On the Subscription Details page, hover your mouse cursor over your current plan card. A hidden 'Cancel Subscription' button will appear on hover — it is not visible by default.
Click Cancel Subscription
Click the 'Cancel Subscription' button that appears. A confirmation dialog will open asking you to confirm your intent.
Check confirmation box and select reason
Check the confirmation checkbox in the dialog, then select a reason for cancelling from the required dropdown (e.g. 'Switching to another product', 'Too expensive', etc.).
Choose cancellation timing
Choose when to cancel: leave 'Downgrade automatically at the end of current billing cycle' checked (default) to keep access until your period ends, or uncheck it to downgrade immediately.
Confirm the downgrade
Click the 'Confirm Downgrade' button. A final screen shows two options: 'Downgrade Immediately' to confirm, or 'Resume Subscription' to revert. Click 'Downgrade Immediately' to complete cancellation. Your account moves to the free plan.
FAQ
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