Can I get a refund after canceling Instana?

No. IBM's policy states all fees are non-cancelable and non-refundable. You will retain access through the end of the paid billing period but will not receive a prorated refund for unused time.

How long do I retain access after canceling?

For AWS Marketplace subscriptions, access continues until the end of the current monthly billing cycle. For direct IBM contracts, access continues through the end of the contracted term. IBM Support will confirm your exact access end date when processing the cancellation.

Can I reactivate my Instana subscription after canceling?

Yes. You can start a new subscription at any time via IBM's website (https://www.ibm.com/products/instana) or through AWS Marketplace. However, your historical monitoring data may no longer be available after cancellation.

What happens to my monitoring data after I cancel?

Instana does not guarantee data retention after subscription termination. Historical traces, metrics, and configuration data are typically deleted after account deactivation. Export any critical data (dashboards, alert configs) before your access end date.

Can I downgrade to a cheaper Instana plan instead of canceling?

Downgrades are not supported through the self-service portal. To discuss a lower-tier plan, you must contact IBM Instana sales directly. Per AWS Marketplace listings, a sales contact is provided specifically for downgrade inquiries.

How do I cancel the 14-day free trial?

The free trial expires automatically after 14 days with no charge — no action is required to cancel it. If you entered payment details and want to ensure you are not billed, contact IBM Support via live chat at https://cloud.ibm.com/unifiedsupport/supportcenter before the trial ends.

Hvernig á að segja upp Instana (2026)

Áskriftir Instana byrja frá 75,00 USD/mán.. Fylgdu 6-skrefa leiðbeiningunum okkar til að segja upp áskriftinni þinni á um 15 mínútum — með ráðum til að forðast viðhaldstilboð.

Uppfært: apríl 2026

frá 75,00 USD/mán.

ErfittÞú sparar 900,00 USD/ári með uppsögn

Áætlaður tími:15 mínútur

Uppsagnaraðferð:Phone

Log in to the Instana/IBM account portal

Go to https://www.ibm.com/products/instana and log in with your IBM ID (or navigate directly to the Instana UI you were provisioned). Note your subscription type: direct IBM billing or AWS Marketplace — the cancellation path differs.

Check Account & Billing dashboard

Inside the Instana UI, navigate to the 'Account & Billing' dashboard (top-right user menu → 'Account & Billing'). Review your current plan, data ingest usage, and billing cycle end date before proceeding.

For AWS Marketplace subscribers: cancel via AWS Console

If you subscribed through AWS Marketplace, go to the AWS Console → 'AWS Marketplace' → 'Manage subscriptions' → find 'IBM Instana Observability' → click 'Actions' → 'Cancel subscription'. Confirm the cancellation in the dialog. AWS subscriptions have no end date and can be canceled at any time; no refund is issued for the current billing period.

For direct IBM subscribers: contact IBM Support

Direct IBM billing does not offer a self-service cancellation button. Open the IBM Cloud Support Center at https://cloud.ibm.com/unifiedsupport/supportcenter and use the live chat option (fastest), or call IBM Cloud Support at 1-866-325-0045 and select option 3 (Billing). Request that your Instana subscription be terminated at the end of the current contract period.

Submit a support case (alternative to chat/phone)

If chat/phone is unavailable, go to https://cloud.ibm.com/unifiedsupport/cases/form and open a new case. Set the Topic to 'Billing & Usage' and clearly state: 'I want to cancel my IBM Instana Observability subscription effective [date].' Include your account ID and subscription details.

Request written confirmation

Ask the support agent or via the case thread for a written confirmation of the cancellation date. Keep the case number for your records. IBM will typically confirm that no further charges will be applied after the contract end date.

Ódýrari valkostir

Microsoft 365

frá 189,99 EGP/mán.

Google Workspace

frá 0,00 USD/mán.

Sparaðu 75,00 USD/mán.

Wasabi

frá 6,99 USD/mán.

Sparaðu 68,01 USD/mán.

さくらのクラウド

frá 0,00 USD/mán.

Sparaðu 75,00 USD/mán.

Salesforce Essentials

frá 25,00 USD/mán.

Sparaðu 50,00 USD/mán.

Algengar spurningar

Þarftu hjálp við að stjórna áskriftunum þínum?

Fylgstu með öllum áskriftunum þínum, fáðu uppsagnaráminningar og finndu bestu tilboðin með Subger.

Prófaðu Subger ókeypis

Hlutdeildarupplýsingar: Sumar tenglur á þessari síðu kunna að vera hlutdeildartenglur. Ef þú kaupir í gegnum þessar tenglur kann Subger að fá lítið sem eitt þóknun án þess að það kosti þig meira. Þetta hjálpar okkur að halda síðunni ókeypis og halda áfram að veita nákvæmar áskriftarupplýsingar. Við mælum aðeins með þjónustum sem við teljum að séu þess virði.