Will I lose service immediately after cancellation?

No. Service deactivation typically occurs within 24 hours of cancellation approval, not instantly. You will receive a final pro-rata bill covering usage up to the deactivation date.

Are there cancellation fees?

Yes, if you are within your fidelity/loyalty period (typically 12 months), an early termination fee (multa) may apply — up to R$1,200 depending on the plan. The exact amount is proportional to the remaining months. No fee applies after the fidelity period ends. Customers affected by the February 2026 Wi-Fi Bônus rule change can cancel Vivo Fibra without penalty within 90 days.

Can I get a refund for unused days?

Vivo does not typically issue refunds for prepaid periods. Your final invoice will cover charges up to the cancellation date on a pro-rata basis. If you were billed for a full month and cancel mid-month, you generally do not receive a partial refund for the remaining days.

How do I reactivate my Vivo plan after canceling?

To reactivate, contact Vivo via *8486 (from a Vivo phone), 1058 (from any phone), WhatsApp (11) 99915-1515, or visit a physical Vivo store. Reactivation terms and plan availability may differ from your original contract, and a new fidelity period may apply.

Do I need to return any equipment after canceling Vivo Fibra or TV?

Yes. For Vivo Fibra and TV subscribers, you must return rented equipment (modems, set-top boxes) within 7 business days of cancellation — either by scheduling a pickup or dropping off at a Vivo store. Failure to return equipment results in charges at market value.

What if the app cancellation doesn't work?

If the electronic cancellation option is unavailable in the app, use the website (meuvivo.vivo.com.br → Atendimento e Suporte → Cancelamento Eletrônico), call *8486 or 1058 for mobile plans, or 10315 for fixed/Fibra/TV plans. As a last resort, escalate to ANATEL (www.anatel.gov.br) or Consumidor.gov.br if Vivo fails to process your request.

Kako preklicati Vivo BR (2026)

Paketi Vivo BR se začnejo pri 0,00 $/mesec. Sledite našemu 8-koračnemu vodniku, da prekličete naročnino v približno 10 minutah — z nasveti za izogibanje ponudbam za zadrževanje.

Posodobljeno: maj 2026

Srednje

Obiščite spletno stran

Predviden čas:10 minut

Način preklica:App

Open Meu Vivo app

Launch the 'Meu Vivo' app on your smartphone (available on iOS and Android). Log in with your CPF and password. Have your CPF and customer code (código do cliente) handy.

Go to 'Meu Plano'

From the home screen of the app, tap 'MEU VIVO' in the bottom navigation bar, then select 'MEU PLANO' from the menu to view your active plan details.

Select 'Cancelamento Eletrônico'

Scroll down within the plan section and tap 'CANCELAMENTO ELETRÔNICO'. This opens a list of all active Vivo services and lines registered to your account.

Choose the service to cancel

Select the specific plan, line, or service you wish to cancel from the list shown (e.g., your mobile line, Vivo Fibra, Vivo TV). Tap 'CONTINUAR' to proceed.

Confirm account details

The app will ask you to verify your identity and confirm account information (CPF of the account holder). Enter the required details and proceed.

Review cancellation terms

The screen will display any applicable cancellation fees (multa) if you are within your fidelity period (typically 12 months). Fidelity penalties can reach up to R$1,200. Review the terms carefully before confirming.

Confirm cancellation

Tap 'CONFIRMAR CANCELAMENTO' to submit your cancellation request. The app will display a confirmation screen with a protocol number (número de protocolo).

Save your protocol number

Write down or screenshot the protocol number provided. This is your legal proof of cancellation request. Service deactivation occurs within 24 hours of approval. For fixed services (Fibra/TV), schedule equipment return within 7 business days.

Cenejše alternative

Telkomsel

Talkmore

Airtel Mobile

Pogosta vprašanja

Potrebujete pomoč pri upravljanju naročnin?

Spremljajte vse svoje naročnine, prejemajte opomnike za preklic in poiščite najboljše ponudbe s Subger.

Preizkusite Subger brezplačno

#advertisement: Nekatere povezave na tej strani so morda pridružene povezave. Če opravite nakup prek teh povezav, lahko Subger zasluži majhno provizijo brez dodatnih stroškov za vas. To nam pomaga ohranjati spletno mesto brezplačno in nadaljevati z zagotavljanjem natančnih informacij o naročninah. Priporočamo samo storitve, za katere menimo, da prinašajo vrednost.