Can I cancel my zooplus Repeat subscription at any time?

Yes. zooplus allows you to pause, change, or cancel your Repeat subscription free of charge at any time, with no advance notice required. The only restriction is that changes must be made at least 2 days before the next scheduled order date.

Will I receive a refund if I cancel?

Cancelling the subscription itself does not generate a refund — it simply stops future orders. If you want a refund for a recent order, you need to contact zooplus customer support separately via the contact form on their website.

Can I reactivate my zooplus Repeat subscription after cancelling?

Yes. You can set up a new zooplus Repeat subscription at any time by adding eligible products to your cart and selecting the 'Repeat' delivery option at checkout.

What happens to my account after I cancel?

Your zooplus customer account remains active after cancelling a Repeat subscription. Only the recurring automatic orders are stopped. You can still shop normally on zooplus.

How do I delete my zooplus account entirely?

Account deletion is separate from cancelling a subscription. You must submit a OneTrust data deletion request form (available via the Privacy & Data Protection section of zooplus's support site), selecting 'Data Deletion' as the request type.

Will zooplus notify me before the next Repeat order is placed?

Yes. zooplus sends an email reminder 5 days before each scheduled Repeat dispatch, giving you a window to make changes or cancel — as long as you act at least 2 days before the order date.

Come disdire zooplus (2026)

I piani zooplus partono da 0,00 USD/mese. Segui la nostra guida in 6 passaggi per disdire il tuo abbonamento in circa 3 minuti — con consigli per evitare le offerte di fidelizzazione.

Aggiornato: aprile 2026

Facile

Visita il sito web

Tempo stimato:3 verbali

Metodo di cancellazione:Website

Log in to your zooplus account

Go to www.zooplus.com and click the account icon in the top-right corner. Enter your email and password to log in.

Open 'my zooplus'

Once logged in, click on 'my zooplus' in the account menu to access your account dashboard.

Navigate to 'Subscribe & Save' (zooplus Repeat)

In your account dashboard, find and click the 'Subscribe & Save' section (also labelled 'zooplus Repeat'). This lists all your active recurring subscriptions.

Select the subscription to cancel

Find the specific zooplus Repeat order you want to cancel. Click on it or click 'Change' next to it to open the subscription management options.

Click 'Cancel zooplus Repeat order'

Inside the subscription details, click the 'Cancel zooplus Repeat order' button. Note: changes must be made at least 2 days before the next scheduled order date — if you are within 2 days, you will need to wait until after that order processes.

Confirm cancellation

Confirm the cancellation when prompted. No cancellation fee is charged. You will receive no further automatic orders for that subscription.

Alternative più economiche

E-ZOO

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da 4,00 USD/mese(≈ 6,84 NZ$)

Pet Treater

da 14,99 USD/mese(≈ 25,64 NZ$)

Butternut Box

Domande frequenti

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