Can I cancel Prosegur Alarmas online or via the app?

No. Cancellation cannot be completed through the Prosegur customer portal (prosegurhome.com or smart.prosegur.com) or the mobile app. You must contact customer service by phone (900 112 365), email (gestiondeclientes@movistarproseguralarmas.com), or certified letter (burofax).

How much notice do I need to give before cancelling?

You must notify Prosegur at least 30 days before your desired cancellation date. It is strongly recommended to send your cancellation request via burofax or email so you have a timestamped record of when the 30-day notice period began.

Will I be charged a cancellation fee if I cancel early?

Yes, if you cancel before completing the 24-month minimum commitment period (permanencia), Prosegur will charge an early termination penalty (penalización) corresponding to the remaining months of your contract. The exact fee is specified in your individual contract. If you cancel within the first 14 days of signing ('derecho de desistimiento'), you can exit without any penalty.

Do I need to return the alarm equipment after cancelling?

Yes. Once your cancellation is confirmed, you have 30 days to return all alarm equipment to Prosegur. A technician will typically be sent to uninstall the devices. Failure to return the equipment within this window may result in additional charges for the hardware.

Can I reactivate my Prosegur alarm service after cancelling?

Yes, you can reactivate service by contacting Prosegur customer service and signing a new contract. However, reactivation may require a new installation visit, a new commitment period (typically 24 months), and potentially new equipment rental fees.

What happens to my personal data after I cancel?

Prosegur is required to comply with GDPR (EU) data protection regulations. You can request deletion of your personal data by contacting their Data Protection Officer at the address listed in their privacy policy on prosegur.com. Note that they may retain some data for the legally required period to process the final billing and comply with tax/legal obligations.

Prosegur Alarmasの解約方法（2026年）

Prosegur Alarmasのプランは€29.99/月から。7ステップのガイドに従って約30分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。

更新日: 2026年6月

から €29.99/月

(≈ ￥5,580.54)

難しい解約すると年間€359.88の節約

ウェブサイトを見る

所要時間:30 分

解約方法:Phone

Review your contract terms

Check your original contract for the permanence period (typically 24 months from installation date) and identify your contract end date. Note any early termination penalties that apply if you are still within the commitment period. Also locate your alarm system's security password (clave de seguridad), which will be required when contacting customer service.

Prepare your cancellation request

Gather the following information before contacting Prosegur: account holder's full name, national ID number (DNI/NIE/NIF), contract number or customer ID, service address, alarm system security password, and your desired cancellation date (must be at least 30 days in the future).

Contact Prosegur customer service

Call the free customer service number 900 112 365 (Spain) and select the 'Bajas' (cancellations) option from the phone menu. Alternatively, send a cancellation request by email to gestiondeclientes@movistarproseguralarmas.com. For strongest legal protection, send a certified letter (burofax) to create a paper trail. Cancellation cannot be completed via the online customer area or mobile app.

Formally communicate cancellation and provide personal data

Clearly state your intent to cancel ('quiero dar de baja mi servicio de alarma'). Provide the agent with: your full name, DNI/NIE, contract number, service address, and the alarm system's security password. Confirm your requested cancellation date, which must be at least 30 days from the date of this contact.

Obtain written confirmation

Request a written confirmation of your cancellation request via email (confirmación de solicitud de baja). Note the reference or ticket number provided by the agent. If cancelling by phone, ask for the cancellation to be confirmed in writing to your registered email address.

Return alarm equipment

Once cancellation is confirmed, you have 30 days to return all alarm equipment (sensors, control panel, siren, etc.) to Prosegur. Coordinate with the company for a technician visit to uninstall and collect the equipment. Failure to return equipment may result in additional charges.

Verify service termination and final billing

After the 30-day notice period expires, confirm that monitoring has stopped and check your final invoice. If you cancelled within the 24-month permanence period, review the early termination penalty charged. Ensure no further direct debits are taken from your bank account after the confirmed termination date.

よくある質問

サブスクリプション管理でお困りですか？

Subgerですべてのサブスクリプションを追跡し、解約リマインダーを受け取り、最高のお得情報を見つけましょう。

Subgerを無料で試す

Affiliate disclosure: このページの一部のリンクはアフィリエイトリンクである場合があります。これらのリンクを通じて購入された場合、Subgerはお客様への追加費用なしに少額の手数料を得ることがあります。これにより、サイトを無料に保ち、正確なサブスクリプション情報の提供を継続することができます。当サービスが価値を提供すると判断したサービスのみを推薦しています。