Adobe Commerce (Magento)の解約方法（2026年）
Adobe Commerce (Magento)のプランは$0.00/月から。7ステップのガイドに従って約15分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
から $0.00/月
(≈ IDR 0.00)
Review your contract terms
Before initiating cancellation, locate your Adobe Commerce contract (typically signed annually). Check your notice period requirements — most enterprise contracts require 30–90 days written notice before the renewal date. Cancelling mid-term triggers an early termination fee of 50% of remaining contract balance.
Log in to your Adobe account portal
Go to account.adobe.com or experienceleague.adobe.com and sign in with the Adobe ID that owns the Commerce license. Confirm you are the primary account holder — only the account owner can initiate cancellation.
Open a support ticket via Experience League
Navigate to experienceleague.adobe.com/home, click 'Support' in the top navigation, then select 'Open a ticket'. Choose 'Adobe Commerce' as the product. In the subject line write 'Request to cancel Adobe Commerce subscription' and include your Organization ID, contract number, and desired end date.
Contact your Adobe Account Team directly
In parallel, email or call your dedicated Adobe Account Executive or Customer Success Manager (the contact listed in your original contract). For Commerce Intelligence (MBI) Essentials month-to-month plans only: instead navigate to account.magento.com > Magento > My Products and Services > Magento Business Intelligence > Show Details > 'Cancel License' for self-service cancellation.
Respond to retention outreach
Expect a call or email from Adobe's retention team within 1–3 business days. They will typically offer discounts, plan downgrades, or a pause/defer option. Confirm in writing that you wish to proceed with cancellation if you want to continue.
Obtain written cancellation confirmation
Request a formal cancellation confirmation email specifying your end-of-service date, any early termination fees owed, and confirmation that auto-renewal has been disabled. Keep this for your records.
Export your data before access ends
Download any store data, configurations, customer records, and media assets from your Adobe Commerce Cloud environment before the termination date. Adobe will decommission cloud environments after the contract ends — data may not be recoverable.
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