Freshworksの解約方法（2026年）
Freshworksのプランは$0.00/月から。7ステップのガイドに従って約5分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
Export your account data
Before canceling, go to Admin → Account → Helpdesk → Data Export and click 'Export Now' to download your data. The export can take up to 10 business days, so initiate this first. Also export contacts via Admin → Contacts → Export all contacts.
Navigate to Admin settings
Log in as an Account Administrator (only admins can cancel). Click the gear icon (Admin) in the left navigation panel to open Admin settings.
Open Account Details
In Admin settings, select 'Account' from the left sidebar, then click 'Account Details'. This opens the account management page where the cancellation option is located.
Click 'Cancel Account'
Scroll down to the 'Account Status' section and click the 'Cancel Account' button. For Freshsales/Freshmarketer, instead go to Settings → Plans and Billing → Manage Subscription → Cancel your Subscription (may require disabling your pop-up blocker).
Select cancellation reason
A form appears asking why you are canceling. Select the most applicable reason from the dropdown (e.g. 'Switching to a competitor', 'Too expensive', 'Missing features'). This step is required before proceeding.
Click 'Request Cancellation'
After selecting your reason, click the 'Request Cancellation' button. A confirmation popup will appear — click 'Confirm' to submit the cancellation request.
Await confirmation and account suspension
Your account will be suspended within 24 hours of the confirmed request. The account and all data are permanently and irreversibly deleted 14 days after the subscription end date. You will receive a confirmation email.
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