Cornerstone OnDemandの解約方法（2026年）
Cornerstone OnDemandのプランは$6.00/月から。6ステップのガイドに従って約45分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年5月
から ￥900.00/月
Review your contract and notice period
Log into your contract management system or locate your Master Service Agreement (MSA) with Cornerstone OnDemand. Identify your subscription end date and required cancellation notice period — standard contracts require 30–90 days written notice before the renewal date. Missing this window typically results in automatic annual renewal.
Locate your Account Manager or Customer Success Manager
Find the contact details for your dedicated Cornerstone Account Manager or Customer Success Manager (CSM). This is the primary cancellation channel for enterprise customers. Their contact is typically in your original onboarding emails or on the 'My Account' portal at your organization's Cornerstone instance URL (e.g., yourcompany.csod.com).
Export all data before initiating cancellation
Before notifying Cornerstone, export all critical data: user records, completion histories, course content, reporting data, and any custom configurations. Navigate to your Cornerstone admin portal → Reports → generate and download all relevant reports. Data retrieval after termination requires a paid engagement with Cornerstone.
Send formal written cancellation notice
Send a written cancellation notice via email to your Account Manager and CC your CSM and info@csod.com. State your organization name, account ID, contract number, intended cancellation date, and a clear statement of non-renewal. Written notice is required — verbal or phone-only notice is insufficient per the MSA.
Confirm receipt and cancellation acknowledgment
Follow up to obtain written confirmation from Cornerstone that your cancellation notice has been received and recorded. Request a confirmation email stating the final service end date and any outstanding invoices. Keep this confirmation for your records.
Handle final billing and offboarding
Review your final invoice for any early termination fees (varies by contract), outstanding balances, or data retrieval charges. Coordinate with your IT team to decommission SSO integrations, remove Cornerstone from your tech stack, and notify end users of the platform shutdown date.
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