Can I cancel if I am moving to a new address?

Moving does not automatically waive cancellation fees. You must either transfer the Secom service to your new address or cancel the contract and pay any applicable early termination fees and equipment removal costs.

Will I still be charged after the equipment is removed?

No regular monthly fees are charged after the equipment removal date. However, a final bill covering the removal fee (¥10,000–¥20,000) and any prorated charges up to the removal date will appear on your next statement.

Is my ¥20,000 deposit refunded when I cancel?

Only if you cancel at the end of the full 5-year contract term with no early exit. For mid-contract cancellations, the deposit is forfeited and applied toward cancellation costs. Exception: contracts originally signed via door-to-door sales are entitled to a full deposit refund under Japanese consumer protection law regardless of timing.

What happens to my walls after sensor removal?

Secom provides small cover plates for the screw holes left by mounted sensors. The holes are small but visible. Many customers do additional cosmetic patching (e.g., diatomaceous earth repair kits or spackle) for a clean finish.

Can I cancel online without calling?

No fully self-service online cancellation exists. You can submit an initial inquiry via the contact form at secom.co.jp (selecting '契約内容の変更・解約'), but a phone follow-up from your local branch and written paperwork are still required to complete the cancellation.

How much notice do I need to give to avoid auto-renewal?

Written cancellation notice must be received by Secom at least 3 months before your contract expiration date. After the initial 5-year term, contracts auto-renew for 1-year periods. If you miss the 3-month window, you are committed to another full year of service.

Secom Home Securityの解約方法（2026年）

Secom Home Securityのプランは￥3,300.00/月から。6ステップのガイドに従って約20分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。

更新日: 2026年4月

から￥3,300.00/月

難しい解約すると年間￥39,600.00の節約

ウェブサイトを見る

所要時間:20 分

解約方法:Phone

Call Secom customer service

Call Secom's existing contract holder line at 0120-025-756 (available 9:00–18:00, closed year-end/New Year). State that you wish to cancel your home security contract (解約したい). Have your customer number (お客様番号) ready. Alternatively, submit a written inquiry via the contact form at secom.co.jp selecting '契約内容の変更・解約' (Contract change / Cancellation) as the topic.

Await callback from local branch

After your initial contact, a regional Secom branch office will call you back to confirm your desired contract end date and schedule the equipment removal appointment. This callback typically occurs within a few business days.

Submit written cancellation notice

Secom will mail you cancellation paperwork (解約書類). Complete and return it so that it arrives at least 3 months before your desired contract end date. Missing this 3-month window will trigger an automatic 1-year contract renewal.

Schedule and complete equipment removal

A technician visits your home to remove all Secom-owned hardware: the home controller, wireless adapter, door/window sensors, smoke detectors, and outdoor flash unit. The appointment takes approximately 1.5–2 hours depending on the number of devices installed.

Return Secom Life Card

On the day of equipment removal, hand your Secom 'Life Card' (ライフカード / security key card) directly to the attending Secom staff member. Do not mail it.

Receive final billing

Equipment removal fees (¥10,000–¥20,000 depending on number of devices) and any prorated monthly charges are billed on your next statement — nothing is collected on the removal day itself. If cancelling after completing the full 5-year contract term, your ¥20,000 deposit is refunded.

より安い代替サービス

Ring Protect

から $4.50/月(≈ ￥716.36)

$3,295.50/月の節約

Arlo Secure

から $7.99/月(≈ ￥1,271.95)

$3,292.01/月の節約

Frontpoint

から $44.99/月(≈ ￥7,162.06)

$3,255.01/月の節約

Verisure

$3,300.00/月の節約

Ajax Systems

$3,300.00/月の節約

よくある質問

サブスクリプション管理でお困りですか？

Subgerですべてのサブスクリプションを追跡し、解約リマインダーを受け取り、最高のお得情報を見つけましょう。

Subgerを無料で試す

アフィリエイト開示： このページの一部のリンクはアフィリエイトリンクである場合があります。これらのリンクを通じて購入された場合、Subgerはお客様への追加費用なしに少額の手数料を得ることがあります。これにより、サイトを無料に保ち、正確なサブスクリプション情報の提供を継続することができます。当サービスが価値を提供すると判断したサービスのみを推薦しています。