VMware Carbon Blackの解約方法（2026年）
VMware Carbon Blackのプランは$0.00/月から。8ステップのガイドに従って約45分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
Prepare sensors for removal
Log into the Carbon Black Cloud console. Navigate to Endpoints in the left menu, select all devices, click Take Action > Uninstall, and confirm uninstall for all sensors. If 'Require code to uninstall sensor' is enabled in policy, you will need the Company Deregistration Code first.
Regenerate the sensor install code
In the Carbon Black Cloud console, go to Console Settings and regenerate the sensor install code. This prevents new automated sensor installs during the decommission process.
Clean up console configurations
Delete all alert configurations, sensor groups, and policies. Remove all API keys. Remove all users except the one submitting the decommission request.
Record your Company Deregistration Code
In Console Settings, locate and note your Company Deregistration Code, your Org ID, your Org Key, and your Tenant Name. You will need these to submit the formal decommission case.
Contact your account manager to stop renewal
Contact your Broadcom Account Director or Catalyst Partner (reseller such as TD SYNNEX, Arrow Electronics, or Carahsoft) to request non-renewal of your subscription. There is no self-service cancel button — stopping the billing must go through your sales/account management relationship. Reach Broadcom sales at broadcom.com/company/contact/sales.
Log in to the Broadcom Support Portal
Go to https://support.broadcom.com and log in with your Broadcom account. You must be a User Administrator, Product Administrator, or Carbon Black Cloud Super Admin to submit this request.
Create a Non-Technical support case
Click My Dashboard in the left nav, then My Cases. Click Create Case (top right). Select Non-Technical as the issue type, then under Product select 'Product Entitlements/Contracts Related'.
Submit the decommission request
In the Description field, write: 'I request the de-registration and complete removal of data for the following Carbon Black Cloud organization' and include your Org ID, Org Key, and Tenant Name. If you want immediate data deletion rather than waiting the default grace period, explicitly request 'immediate deprovisioning' in the description. Submit the case.
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