Lightstep (ServiceNow)の解約方法（2026年）
Lightstep (ServiceNow)のプランは$0.00/月から。6ステップのガイドに従って約10分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
から $0.00/月
(≈ THB 0.00)
Locate your ServiceNow account representative
Lightstep (now ServiceNow Cloud Observability) has no self-service cancellation. Locate the contact details for your assigned Customer Success Manager (CSM) or Account Executive — check your original contract, onboarding email, or the 'Help' section inside the app at app.lightstep.com.
Log in to the app and note your contract details
Sign in at https://app.lightstep.com/signin. Go to your Organization settings to confirm your current subscription plan (Subscription Unit Plan or Active Service Bundle Plan), billing cycle, and contract end date before reaching out.
Export any data you need
Before cancelling, manually export dashboards, alert configurations, and any saved queries — historical trace, span, and metrics data stored in Lightstep cannot be exported and will be lost upon cancellation. There is no official data export tool.
Contact ServiceNow support or your CSM
Email LS-Support@ServiceNow.com with your organization name, account ID, and cancellation request. Alternatively, open a support case at https://support.servicenow.com referencing 'Cloud Observability / Lightstep billing cancellation'. If you have an assigned CSM, contact them directly.
Request written confirmation of cancellation
Ask ServiceNow to confirm the effective cancellation date and any remaining obligations in writing via email. For multi-year enterprise contracts, your Account Executive may need to be involved to negotiate early termination terms.
Redirect your OpenTelemetry instrumentation
Update your OpenTelemetry Collector configuration to point to your new observability provider. Lightstep collectors use specific endpoints (e.g. ingest.lightstep.com) that will stop working after cancellation.
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