WhiteSource (Mend)の解約方法（2026年）
WhiteSource (Mend)のプランは$0.00/月から。7ステップのガイドに従って約15分でサブスクリプションを解約できます — 引き止めオファーを避けるコツ付き。
更新日: 2026年4月
から $0.00/月
(≈ THB 0.00)
Review your contract renewal date
Check your original contract for the renewal date. Mend requires written cancellation notice at least 60 days before the end of your current term. Missing this window locks you in for another full year. Your contract paperwork or your account manager can confirm the exact date.
Log in to the Mend Support Portal
Go to whitesourcesoftware.my.site.com/SupportPortal/s/ and log in with your Mend credentials. This is the main support channel for enterprise accounts.
Submit a cancellation/non-renewal ticket
Create a new support ticket stating your intent to cancel or not renew your subscription. Reference your account name, contract ID if available, and the desired end date. There is no dedicated 'Cancel Subscription' button — the request must be submitted as a support ticket.
Email sales and support directly
Send written notice of non-renewal to both support@mend.io and sales@mend.io. Written notice via email satisfies the contractual requirement. Include your company name, account ID, and explicit statement that you are not renewing, along with your contract end date.
Engage your account manager
Your assigned Mend account manager will likely reach out to discuss the cancellation. They may offer retention discounts (10–25% off renewal, multi-year deals, or feature add-ons). Be prepared to decline if you wish to proceed with cancellation.
Request written confirmation
Ask Mend to confirm in writing (email) that your subscription will not auto-renew and will terminate at the end of the current term. Keep this confirmation for your records in case of billing disputes.
Request data export before access ends
Before your term expires, export any vulnerability reports, project configurations, or audit logs you need. Request data deletion in writing if required by your privacy or compliance obligations, as this is not handled automatically.
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