Can I cancel my Cylance enterprise subscription mid-contract?

No. Enterprise subscriptions are explicitly non-cancellable mid-term per the BlackBerry/Arctic Wolf EULA. Fees paid for the full Subscription Term are non-refundable. You can only stop the subscription from auto-renewing at the end of your current contract period by notifying your Account Manager or reseller before the renewal date.

Will I lose access immediately when I cancel or choose not to renew?

Access continues until the end of your paid Subscription Term. Once the term expires (or upon early termination due to breach), the license is immediately revoked and you lose access to both the management console and all endpoint protection features.

Can I get a refund on my Cylance subscription?

Enterprise subscriptions are non-refundable under standard terms. Exceptions may be negotiated case-by-case with your Account Manager. A pro-rata refund of unused prepaid fees may apply if BlackBerry/Arctic Wolf materially changes the terms of service.

What happens to my data when I cancel?

You are required under the EULA to delete the Cylance/Aurora software and all backup copies from all endpoints. In the enterprise console, a 7-day grace period exists to cancel a tenant shutdown and restore data; after that window, data is unrecoverable.

Can I reactivate my subscription after canceling?

Reactivation is possible for enterprise customers — contact your Arctic Wolf Account Manager before your renewal lapses for the best options. The original consumer product (Cylance Smart Antivirus) was permanently discontinued in 2021–2022 and cannot be reactivated.

Who do I contact now that BlackBerry sold Cylance to Arctic Wolf?

As of February 2025, Arctic Wolf acquired all BlackBerry Cylance endpoint security products (now branded Aurora Endpoint Security). Contact Arctic Wolf at arcticwolf.com/company/contact-us/ or reach the legacy BlackBerry support line at (877) 255-2377. The old Cylance support portal (support.cylance.com) now redirects to dashboard.arcticwolf.com.

Cylance 해지 방법 (2026)

Cylance 플랜은 US$0.00/월부터 시작합니다. 6단계 가이드를 따라 약 30분 만에 구독을 해지하세요 — 유지 제안을 피하는 팁 포함.

업데이트: 2026년 4월

부터 US$0.00/월

(≈ €0.00)

어려움

예상 소요 시간:30 분

해지 방법:Phone

Determine your product type

Identify whether you have a consumer (Cylance Smart Antivirus) or enterprise (CylancePROTECT/CylanceENDPOINT) subscription. Consumer subscriptions were discontinued in 2021–2022. Enterprise licenses were acquired by Arctic Wolf in February 2025 and are now branded Aurora Endpoint Security.

Contact your reseller or account manager

Enterprise subscriptions have no self-service online cancellation. Contact your reseller (if purchased through a channel partner) or your BlackBerry/Arctic Wolf Account Manager directly. For Arctic Wolf (post-Feb 2025), go to arcticwolf.com/company/contact-us/. For direct BlackBerry purchases, call (877) 255-2377 or visit blackberry.com/us/en/request/brand/contact/contact-sales.

Log in to myAccount portal to review your license

Visit myaccount.blackberry.com and sign in with your organizational credentials. Navigate to Organization > Licenses to view your current subscription term, renewal date, and license details before initiating cancellation contact.

Submit a non-renewal notice before your renewal date

Notify your Account Manager or reseller in writing that you do not wish to renew at the end of your current Subscription Term. Enterprise licenses are explicitly non-cancellable mid-term — you can only stop renewal at the end of the contracted period. Obtain written confirmation of non-renewal.

Open a support case if needed

If you cannot reach your Account Manager, open a support ticket via myaccount.blackberry.com or call BlackBerry Technical Support at (877) 255-2377. Reference your order number and request confirmation that auto-renewal has been disabled on your account.

Uninstall software from all endpoints at term end

Upon subscription expiration, the license is immediately revoked. Per the EULA, you are required to delete the Cylance/Aurora software and all backup copies from every endpoint. Access to the management console ends at this time.

더 저렴한 대안

Norton 360

부터 US$9.99/월(≈ €8.53)

ESET

부터 US$3.50/월(≈ €2.99)

Norton 360

부터 US$3.50/월

F-Secure

부터 US$4.99/월

Norton 360

부터 US$0.00/월(≈ €0.00)

자주 묻는 질문

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구독 관리에 도움이 필요하신가요?

Subger로 모든 구독을 추적하고, 해지 리마인더를 받고, 최고의 혜택을 찾아보세요.

Subger 무료 체험

Cylance 해지 방법 (2026)

Determine your product type

Contact your reseller or account manager

Log in to myAccount portal to review your license

Submit a non-renewal notice before your renewal date

Open a support case if needed

Uninstall software from all endpoints at term end

더 저렴한 대안

자주 묻는 질문

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