Kayako 해지 방법 (2026)
Kayako 플랜은 US$15.00/월부터 시작합니다. 7단계 가이드를 따라 약 10분 만에 구독을 해지하세요 — 유지 제안을 피하는 팁 포함.
업데이트: 2026년 4월
부터 US$15.00/월
(≈ ₩22,192.30)
Review your contract renewal date
Log in to your Kayako account and check your billing/subscription details to identify your contract renewal date. Note: Kayako requires written notice at least 60 days before renewal to avoid being auto-renewed for another full term.
Request a data backup (optional but recommended)
Before cancelling, submit a support ticket at support.kayako.com requesting a 'data dump or instance backup'. This includes all conversations, attachments, user profiles, and knowledge base articles as a MySQL dump file. Specify a download link expiration of 1–7 days.
Send cancellation email to cancellations@trilogy.com
Email cancellations@trilogy.com with a clear subject line such as 'Account Cancellation Request – [Your Company Name]'. State that you wish to cancel your subscription and stop billing. Kayako is owned by Trilogy/ESW Capital and all cancellations route through this address.
Include account verification in your email
Attach proof of account ownership to avoid delays. Include either: (1) a copy of a previously paid invoice, OR (2) the billing email address and mailing address registered on the account.
Alternatively use the Trilogy cancellation agent
Visit https://trilogy.com/cancellations/ and use the embedded AI chatbot to submit your cancellation request. If the widget does not load, refresh the page or click the restart icon in the top-right corner of the chat widget.
Request written confirmation
In your cancellation email or ticket, explicitly ask for written confirmation that your account has been cancelled and billing has stopped. Keep a copy of all correspondence. User reports document cases of continued billing after undocumented cancellation requests.
Confirm cancellation via support ticket (if no response)
If you do not receive a reply within 2–3 business days, open a support ticket at support.kayako.com and ask the agent to route your request to the 'billing/renewals team'. Reference your original cancellation email date in the ticket.
자주 묻는 질문
제휴 공시: 이 페이지의 일부 링크는 제휴 링크일 수 있습니다. 해당 링크를 통해 구매하시면 Subger가 귀하에게 추가 비용 없이 소정의 수수료를 받을 수 있습니다. 이를 통해 사이트를 무료로 유지하고 정확한 구독 정보를 계속 제공할 수 있습니다. 당사는 가치가 있다고 판단하는 서비스만 추천합니다.
Subger는 Kayako와(과) 제휴, 보증 또는 연관되어 있지 않습니다. 모든 상표, 서비스 마크 및 브랜드 이름은 각 소유자에게 귀속됩니다. 이 페이지의 정보는 참고 목적으로만 제공됩니다.