Can I cancel mid-term and get a refund?

Generally no. Secureframe's Terms of Service state that payment obligations are non-cancellable and fees are non-refundable. Pro-rata refunds are only available in limited circumstances, such as a material service failure that goes uncorrected for 30+ days.

How much notice do I need to give before canceling?

You must provide written notice of non-renewal at least 30 days before your current subscription term ends. Missing this window will result in automatic renewal for another full term.

Will I retain access to my data after cancellation?

Access to the Secureframe platform will end at the conclusion of your paid term. You should export any compliance reports, audit evidence, and policy documents before your subscription ends. Contact support for data export options.

Can I reactivate my Secureframe account after canceling?

Yes, you can re-subscribe by contacting Secureframe sales or your former Account Manager. Historical data retention after cancellation is not publicly documented, so confirm data availability before reactivating.

How do I request deletion of my company data?

Contact support@secureframe.com or your Account Manager to request data deletion after your subscription ends. Reference Secureframe's Privacy Policy for your rights regarding data retention and deletion timelines.

What if I purchased Secureframe through AWS Marketplace?

If you subscribed via AWS Marketplace, cancellation must be handled through your AWS Marketplace subscription management console. Fees are similarly non-refundable per marketplace terms. Contact Secureframe support for guidance specific to marketplace purchases.

Kaip atšaukti Secureframe (2026)

Secureframe planai prasideda nuo 0,00 USD/mėn.. Sekite mūsų 5 žingsnių vadovą, kad atšauktumėte prenumeratą per maždaug 5 minučių — su patarimais, kaip išvengti išlaikymo pasiūlymų.

Atnaujinta: 2026 m. balandis

nuo 0,00 CHF/mėn.

Sunki

Numatomas laikas:5 minutės

Atšaukimo būdas:Email

Review your contract terms

Check your subscription agreement for the notice period. Secureframe requires written notice of non-renewal at least 30 days before your current term ends. Subscriptions auto-renew unless you provide timely notice.

Identify your Account Manager

Every Secureframe customer is assigned a dedicated Account Manager. Check your onboarding emails or in-app communications for their contact details. If you don't know who your Account Manager is, email accountmanagement@secureframe.com to find out.

Send written cancellation notice

Email your Account Manager (or accountmanagement@secureframe.com) with a written notice of non-renewal. Clearly state your account name, the subscription you wish to cancel, and your intended end date. Keep a copy for your records as proof of the 30-day notice requirement.

Contact support if needed

If you cannot reach your Account Manager, email support@secureframe.com or use the live agent chat at support.secureframe.com. Support is available Monday–Friday 6 AM–8 PM EST via email (tickets accepted 24/7) and live chat 24 hours Monday–Friday.

Await confirmation

Wait for written confirmation from Secureframe that your cancellation/non-renewal request has been received and processed. Store this confirmation email as proof.