Kaip atšaukti VMware Carbon Black (2026)

VMware Carbon Black planai prasideda nuo 0,00 USD/mėn.. Sekite mūsų 8 žingsnių vadovą, kad atšauktumėte prenumeratą per maždaug 45 minučių — su patarimais, kaip išvengti išlaikymo pasiūlymų.

Atnaujinta: 2026 m. balandis

VMware Carbon Black
Sunki
Numatomas laikas:45 minutės
Atšaukimo būdas:Phone
1

Prepare sensors for removal

Log into the Carbon Black Cloud console. Navigate to Endpoints in the left menu, select all devices, click Take Action > Uninstall, and confirm uninstall for all sensors. If 'Require code to uninstall sensor' is enabled in policy, you will need the Company Deregistration Code first.

2

Regenerate the sensor install code

In the Carbon Black Cloud console, go to Console Settings and regenerate the sensor install code. This prevents new automated sensor installs during the decommission process.

3

Clean up console configurations

Delete all alert configurations, sensor groups, and policies. Remove all API keys. Remove all users except the one submitting the decommission request.

4

Record your Company Deregistration Code

In Console Settings, locate and note your Company Deregistration Code, your Org ID, your Org Key, and your Tenant Name. You will need these to submit the formal decommission case.

5

Contact your account manager to stop renewal

Contact your Broadcom Account Director or Catalyst Partner (reseller such as TD SYNNEX, Arrow Electronics, or Carahsoft) to request non-renewal of your subscription. There is no self-service cancel button — stopping the billing must go through your sales/account management relationship. Reach Broadcom sales at broadcom.com/company/contact/sales.

6

Log in to the Broadcom Support Portal

Go to https://support.broadcom.com and log in with your Broadcom account. You must be a User Administrator, Product Administrator, or Carbon Black Cloud Super Admin to submit this request.

7

Create a Non-Technical support case

Click My Dashboard in the left nav, then My Cases. Click Create Case (top right). Select Non-Technical as the issue type, then under Product select 'Product Entitlements/Contracts Related'.

8

Submit the decommission request

In the Description field, write: 'I request the de-registration and complete removal of data for the following Carbon Black Cloud organization' and include your Org ID, Org Key, and Tenant Name. If you want immediate data deletion rather than waiting the default grace period, explicitly request 'immediate deprovisioning' in the description. Submit the case.

DUK

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