Will I get a refund when I cancel?

No. Vonage does not offer prorated refunds for partial billing periods on month-to-month plans. If you're on an annual or multi-year contract and cancel mid-term, an early termination fee equal to 6 months of your monthly recurring charges applies instead of any refund.

Can I keep my phone numbers when I cancel?

Yes, but you must port your numbers to a new provider before closing the account. Phone numbers cannot be transferred after an account is closed. Start the porting process with your new carrier first, then set your Vonage cancellation date far enough out to allow the port to complete.

Can I reactivate my Vonage Business account after canceling?

No. Vonage cannot reactivate a disconnected or closed account. If you want to return to Vonage, you would need to sign up as a brand-new customer.

How do I avoid being auto-renewed into a new contract term?

You must notify Vonage by phone at least 60 days before your current contract term expires to prevent auto-renewal. Missing this window can lock you into another full annual (or multi-year) term with its associated early termination fees.

What if I keep getting billed after I cancel?

Post-cancellation billing is a well-documented issue. Always get a cancellation ticket number, the agent's name, your effective cancellation date, and written email confirmation. If billing continues, dispute the charges with your bank or credit card company and escalate to the FTC at reportfraud.ftc.gov if needed.

How long does the cancellation process take?

Cancellation takes effect at the end of your current billing period (month-to-month) or on your chosen future date (self-service portal). The actual phone call typically takes 20–45 minutes once you reach the retention department. Budget extra time for hold queues, which can be lengthy.

Kako preklicati Vonage Business (2026)

Paketi Vonage Business se začnejo pri 13,99 $/mesec. Sledite našemu 7-koračnemu vodniku, da prekličete naročnino v približno 30 minutah — z nasveti za izogibanje ponudbam za zadrževanje.

Posodobljeno: maj 2026

od 13,99 $/mesec

(≈ 12,03 €)

TežkoS preklicem prihranite 167,88 $/leto

Obiščite spletno stran

Predviden čas:30 minut

Način preklica:Phone

Port your numbers first

Before canceling, contact your new phone provider and initiate a port of any numbers you want to keep. Phone numbers cannot be transferred after the account is closed. Once you've started the port, note the expected completion date.

Log in to Admin Portal

Sign in to https://admin.vonage.com/ using your Super User or Account Administrator credentials. Only Super Users and Account Administrators can cancel — standard users cannot initiate cancellation.

Navigate to Account Details

From the Admin Portal dashboard, click on 'Account Details' in the left navigation menu. This section contains the self-service cancellation option (available only if your account was originally created through Vonage's self-service signup flow, not via a sales rep).

Submit cancellation request

Follow the in-portal prompts to submit your cancellation request. Select a future cancellation date that aligns with your billing cycle and gives enough time for any number ports to complete. If prompted, push the date out further if your port is still in progress.

Call to cancel (if not self-service)

If the online option is not available (contract/sales-rep accounts), call Vonage Business Support at 1-866-901-0242 (Mon–Fri 8 AM–12 AM EDT, Sat–Sun 9 AM–9 PM EDT). State clearly that you want to cancel. Have your account number, admin email, billing address, and PIN ready. You will be routed to the Retention Department.

Decline retention offers and confirm cancellation

The retention agent will likely offer discounts or service downgrades to prevent cancellation. Decline these offers firmly and ask for a cancellation confirmation ticket number, the agent's name, the effective cancellation date, and written email confirmation.

Follow up to verify cancellation

Call back 1–2 business days later to confirm the cancellation was actually processed — post-cancellation billing without the account being closed is a documented pattern. Ask the agent to confirm your account status is 'closed' or 'pending closure' and note the ticket number.

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