Can I cancel my BeyondTrust subscription mid-term?

No. The BeyondTrust EULA explicitly states there is no right of early termination except in the case of a material breach by the other party. You are financially obligated for all fees through the end of your current contract term, regardless of whether you continue using the product.

How much notice do I need to give before cancelling?

At least 30 days written notice before the end of your current subscription or support term. If you miss this window, your subscription automatically renews for another full one-year period and you will be locked in for that entire term.

Will I receive a refund when I cancel?

No. BeyondTrust's EULA states that all fees accrued through the termination date remain payable. There is no documented refund policy for unused subscription periods. Cancellation takes effect at the end of the paid term.

What happens to my data after cancellation?

You have a 30-day window after the termination date to retrieve or export your data. After that 30-day period, BeyondTrust permanently deletes all customer data per their Data Processing Addendum. Export session recordings, audit logs, credentials, and reports before your subscription ends.

Can I reactivate my subscription after cancelling?

Yes, but with a significant penalty for perpetual license holders: if support was allowed to lapse, reinstatement requires paying all fees retroactively as if support had never lapsed (back to the lapse date), plus the next full support term fee.

Who do I contact to cancel if I don't know my account manager?

Call BeyondTrust customer support at +1-877-826-6427 (available to all customers), email mysupport@beyondtrust.com, or open a case at the ServiceNow customer portal (beyondtrustcorp.service-now.com/csm). They will connect you with your assigned Customer Success Manager.

Kaip atšaukti BeyondTrust (2026)

BeyondTrust planai prasideda nuo 0,00 USD/mėn.. Sekite mūsų 6 žingsnių vadovą, kad atšauktumėte prenumeratą per maždaug 20 minučių — su patarimais, kaip išvengti išlaikymo pasiūlymų.

Atnaujinta: 2026 m. balandis

nuo 0,00 USD/mėn.

(≈ 0,00 THB)

Sunki

Numatomas laikas:20 minutės

Atšaukimo būdas:Email

Review your contract end date

Log into the BeyondTrust customer portal at beyondtrustcorp.service-now.com/csm and check your subscription end date. You must submit written notice at least 30 days before the renewal date — missing this window locks you into another full year automatically.

Export your data

Before cancelling, export all data you need to retain: session recordings (via /login > Management > Security > Data Retention on your appliance), audit logs, reports, and any stored credentials from Password Safe. You have 30 days post-termination to retrieve data; after that it is permanently deleted.

Contact your Customer Success Manager

Reach out to your assigned Customer Success Manager (CSM) or Technical Account Manager (TAM) directly. If you don't know who that is, call BeyondTrust at +1-877-826-6427 or email mysupport@beyondtrust.com to be connected to your account team.

Submit written non-renewal notice

Send a formal written notice of intent not to renew via email to your CSM and to mysupport@beyondtrust.com. State clearly: your account/organization name, the products you are not renewing, and your subscription end date. Written notice is required by the EULA.

Open a case in the customer portal

Log into the ServiceNow customer portal at beyondtrustcorp.service-now.com/csm and open a support case documenting your non-renewal request. This creates a timestamped paper trail alongside your email notice.

Obtain written confirmation

Request and save written confirmation from BeyondTrust acknowledging receipt of your non-renewal notice and your subscription end date. Keep this for your records in case of any auto-renewal dispute.