Can I still use Microsoft 365 apps after canceling?

Yes — you retain full access to all Microsoft 365 apps and services until the end of your current paid billing period. After that date, Office apps switch to read-only/reduced-functionality mode and OneDrive storage reverts to the free 5 GB tier.

Will I receive a refund when I cancel?

If you cancel within the first 30 days of a new subscription or renewal, you are eligible for a full refund. After 30 days, no refund is issued for the remaining billing period in most countries. Exceptions: residents of Canada, Denmark, Germany, Israel, South Korea, Netherlands, Poland, Portugal, and Turkey may receive a prorated refund after the 30-day window.

Can I reactivate my Microsoft 365 subscription after canceling?

Yes. Before the subscription end date, you can reactivate by visiting account.microsoft.com/services and clicking 'Reactivate'. After the end date, you need to purchase a new subscription. OneDrive files are retained for 30 days after expiry before permanent deletion.

What happens to my OneDrive files if I go over the free 5 GB limit?

If your stored data exceeds 5 GB after downgrading, OneDrive enters a read-only state — you can download and delete files but cannot upload new ones. Microsoft retains your files for 30 days before they are permanently deleted if you remain over the limit.

How do I cancel if I bought Microsoft 365 through the Apple App Store or Google Play?

Microsoft cannot process cancellations for subscriptions purchased through third-party stores. Go to your Apple ID subscription settings (Settings > Apple ID > Subscriptions) or Google Play (Play Store > Subscriptions) and cancel directly there.

How do I cancel a Microsoft 365 business subscription?

Business admins must sign in at admin.microsoft.com, go to Billing > Your products, select the Microsoft 365 plan, click 'Cancel subscription' on the details page, choose 'Cancel now' or 'Cancel before next renewal date', select a cancellation reason, and confirm.

Hoe Microsoft 365 opzeggen (2026)

Abonnementen voor Microsoft 365 beginnen vanaf US$ 0,00/maand. Volg onze 7-stappengids om je abonnement in ca. 5 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: mei 2026

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Geschatte tijd:5 notulen

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Sign in to your Microsoft account

Go to account.microsoft.com and sign in with the Microsoft account used to purchase Microsoft 365. Make sure you use the exact account tied to the subscription.

Navigate to Services & subscriptions

Once signed in, click on 'Services & subscriptions' in the top navigation menu, or go directly to account.microsoft.com/services to see all active subscriptions.

Find Microsoft 365 and click Manage

Locate your Microsoft 365 subscription (Personal, Family, or Basic) in the list. Click the 'Manage' button next to it. If you only see 'Turn on recurring billing', the subscription is already set to expire and will not renew — no further action needed.

Click 'Cancel subscription'

On the subscription details page, click the 'Cancel subscription' link. This opens the cancellation flow and shows your current billing period end date and whether you qualify for a refund.

Review cancellation consequences

Microsoft displays what you will lose: OneDrive storage reverts from 1TB to 5GB, Office apps switch to read-only/view mode, and premium Outlook features are removed. Read through this page carefully.

Confirm cancellation intent

At the bottom of the review page, you are presented with two buttons: 'I want to keep my benefits' (to abort cancellation) and 'I don't want my subscription' (to proceed). Click 'I don't want my subscription'.

Receive cancellation confirmation

Microsoft displays a confirmation screen showing your subscription end date. You retain access to Microsoft 365 features until that date. A confirmation email is sent to your registered email address.

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