Can I cancel Prosegur Alarmas online or via the app?

No. Cancellation cannot be completed through the Prosegur customer portal (prosegurhome.com or smart.prosegur.com) or the mobile app. You must contact customer service by phone (900 112 365), email (gestiondeclientes@movistarproseguralarmas.com), or certified letter (burofax).

How much notice do I need to give before cancelling?

You must notify Prosegur at least 30 days before your desired cancellation date. It is strongly recommended to send your cancellation request via burofax or email so you have a timestamped record of when the 30-day notice period began.

Will I be charged a cancellation fee if I cancel early?

Yes, if you cancel before completing the 24-month minimum commitment period (permanencia), Prosegur will charge an early termination penalty (penalización) corresponding to the remaining months of your contract. The exact fee is specified in your individual contract. If you cancel within the first 14 days of signing ('derecho de desistimiento'), you can exit without any penalty.

Do I need to return the alarm equipment after cancelling?

Yes. Once your cancellation is confirmed, you have 30 days to return all alarm equipment to Prosegur. A technician will typically be sent to uninstall the devices. Failure to return the equipment within this window may result in additional charges for the hardware.

Can I reactivate my Prosegur alarm service after cancelling?

Yes, you can reactivate service by contacting Prosegur customer service and signing a new contract. However, reactivation may require a new installation visit, a new commitment period (typically 24 months), and potentially new equipment rental fees.

What happens to my personal data after I cancel?

Prosegur is required to comply with GDPR (EU) data protection regulations. You can request deletion of your personal data by contacting their Data Protection Officer at the address listed in their privacy policy on prosegur.com. Note that they may retain some data for the legally required period to process the final billing and comply with tax/legal obligations.

Hoe Prosegur Alarmas opzeggen (2026)

Abonnementen voor Prosegur Alarmas beginnen vanaf € 29,99/maand. Volg onze 7-stappengids om je abonnement in ca. 30 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: mei 2026

van € 29,99/maand

MoeilijkU bespaart € 359,88 per jaar door op te zeggen.

Bezoek website

Geschatte tijd:30 notulen

Annuleer methode:Phone

Review your contract terms

Check your original contract for the permanence period (typically 24 months from installation date) and identify your contract end date. Note any early termination penalties that apply if you are still within the commitment period. Also locate your alarm system's security password (clave de seguridad), which will be required when contacting customer service.

Prepare your cancellation request

Gather the following information before contacting Prosegur: account holder's full name, national ID number (DNI/NIE/NIF), contract number or customer ID, service address, alarm system security password, and your desired cancellation date (must be at least 30 days in the future).

Contact Prosegur customer service

Call the free customer service number 900 112 365 (Spain) and select the 'Bajas' (cancellations) option from the phone menu. Alternatively, send a cancellation request by email to gestiondeclientes@movistarproseguralarmas.com. For strongest legal protection, send a certified letter (burofax) to create a paper trail. Cancellation cannot be completed via the online customer area or mobile app.

Formally communicate cancellation and provide personal data

Clearly state your intent to cancel ('quiero dar de baja mi servicio de alarma'). Provide the agent with: your full name, DNI/NIE, contract number, service address, and the alarm system's security password. Confirm your requested cancellation date, which must be at least 30 days from the date of this contact.

Obtain written confirmation

Request a written confirmation of your cancellation request via email (confirmación de solicitud de baja). Note the reference or ticket number provided by the agent. If cancelling by phone, ask for the cancellation to be confirmed in writing to your registered email address.

Return alarm equipment

Once cancellation is confirmed, you have 30 days to return all alarm equipment (sensors, control panel, siren, etc.) to Prosegur. Coordinate with the company for a technician visit to uninstall and collect the equipment. Failure to return equipment may result in additional charges.

Verify service termination and final billing

After the 30-day notice period expires, confirm that monitoring has stopped and check your final invoice. If you cancelled within the 24-month permanence period, review the early termination penalty charged. Ensure no further direct debits are taken from your bank account after the confirmed termination date.

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