Can I cancel my ALBtelecom Mobile contract online?

No. ALBtelecom Mobile does not offer online self-service contract cancellation. You must visit a store in person or call customer service at 123 to terminate a postpaid contract.

Will I be charged a fee for cancelling early?

Yes. If you cancel before your contract end date, the early termination penalty equals the sum of all remaining monthly subscription fees. For example, cancelling 4 months early on a 1,500 ALL/month plan costs 6,000 ALL. Contracts are typically 12 months (18 months for SuperSmart Pa Limit).

Can I keep my phone number if I switch to another operator?

Yes. Albania supports Mobile Number Portability (MNP). To keep your number, initiate the port-out request with your new operator rather than cancelling with ALBtelecom directly — the porting process automatically terminates your ALBtelecom contract.

What happens to my service after cancellation?

Your mobile service (calls, SMS, data) is discontinued once the cancellation is processed and any outstanding fees are paid. The effective end date will be confirmed by the representative.

Is ALBtelecom still a separate company or is it now ONE Albania?

ALBtelecom merged with ONE Telecommunications in 2023 to form ONE Albania. The albtelecom.al website and brand remain active, but all customers operate on the ONE Albania network infrastructure. Customer service and cancellation processes are handled under the merged entity.

How do I cancel an add-on service or internet package instead of my full contract?

To cancel an internet auto-renewal add-on package, send an SMS with the text 'Cancel Internet' to 138. To cancel call forwarding (007 service), dial #21# and press OK from your mobile phone.

Како да откажете Albtelecom Mobile (2026)

Плановите на Albtelecom Mobile започнуваат од 0,00 US$/месечно. Следете го нашиот водич од 7 чекори за да ја откажете претплатата за околу 30 минути — со совети за избегнување на понуди за задржување.

Ажурирано: јуни 2026 г.

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Проценето време:30 минути

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Review your contract terms

Before cancelling, check your current contract duration (12 months for most plans, 18 months for SuperSmart Pa Limit) and calculate any early termination penalty. The penalty equals the sum of all remaining monthly fees. For example, cancelling 4 months early on a 1,500 ALL/month plan incurs a 6,000 ALL penalty.

Choose your cancellation method

ALBtelecom Mobile does not offer online self-service contract cancellation. You must either call customer service at 123 (free from ALBtelecom/ONE Mobile) or +355 67 200 0123 from any phone, or visit a store in person. Alternatively, contact via WhatsApp/Viber at +355 67 200 0123 or use the live chat on albtelecom.al.

Locate your nearest store (if going in person)

Go to albtelecom.al, navigate to 'Customer Service' > 'Help and Support' > 'Points of Sale' to find the nearest ALBtelecom store. Stores are available in all major Albanian cities. This is the most reliable method for contract termination.

Prepare your identification

Bring your Albanian national ID card (Kartë Identiteti) or passport to the store. A valid photo ID is required for all account changes and contract terminations. If calling, have your account number and national ID number ready to verify your identity.

Request contract termination

At the store or on the phone, clearly state you want to terminate ('anullim të kontratës' or 'ndërprerje kontrate') your mobile subscription. The representative will review your account, confirm any outstanding balance or early termination fee, and initiate the cancellation process.

Pay any outstanding fees

If cancelling before your contract end date, pay the early termination penalty (remaining months × monthly fee). If you have a bundled IPTV decoder, an additional 10,000 ALL proportional penalty may apply. Return any subsidized equipment if required by your contract.

Confirm cancellation and get written confirmation

Ask for written or SMS confirmation that your contract has been terminated and that no further charges will be applied. Note the effective cancellation date. If porting your number to a new operator, contact the new operator to initiate an MNP (number portability) request instead of cancelling directly — this handles the cancellation automatically.

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