Can I still use my bike after requesting a refund?

No. Once a refund is approved and processed, the pass is cancelled and you lose access immediately. You will no longer be able to rent bikes using that pass.

How long does a refund take to process?

Refunds typically take 2–3 weeks from the submission date. If you cancelled within 2 weeks of purchase, the refund is reversed to your original payment method. If more than 2 weeks have passed, the refund is transferred to your bank account.

Can I reactivate my account after withdrawal (회원탈퇴)?

Once you complete 회원탈퇴 (membership withdrawal), your personal data is deleted and the account cannot be reactivated. You would need to register as a new member. Note that any remaining mileage is permanently lost upon withdrawal.

Are daily passes (일일권) refundable?

No. Daily passes (일일권) are explicitly non-refundable (환불 불가). Only regular membership passes (정기권) are eligible for refunds within their respective eligibility windows.

Does Ttareungi auto-renew my subscription?

No. Ttareungi does not support automatic pass renewal. Passes simply expire at the end of their term and must be manually repurchased. The only automatic charge is for overage fees if you exceed the rental time included in your pass.

What happens to my mileage when I cancel?

If you only cancel/refund a pass (without withdrawing your account), your mileage is retained. However, if you request full account withdrawal (회원탈퇴), all accumulated mileage is permanently forfeited.

Како да откажете 서울자전거 따릉이 (2026)

Плановите на 서울자전거 따릉이 започнуваат од 0,00 US$/месечно. Следете го нашиот водич од 7 чекори за да ја откажете претплатата за околу 5 минути — со совети за избегнување на понуди за задржување.

Ажурирано: јуни 2026 г.

Средно

Посетете ја веб-страницата

Проценето време:5 минути

Начин на откажување:Website

Log in to the Ttareungi website or app

Go to www.bikeseoul.com and log in to your account, or open the 서울자전거 따릉이 mobile app and log in.

Navigate to My Space (나의 공간) or My Info (내 정보)

On the website, click '나의 공간' (My Space) in the top navigation menu. In the mobile app, tap '내 정보' (My Info) at the bottom of the screen.

Go to Payment Management or My Passes

On the website, select '결제관리' (Payment Management) then '결제 내역' (Payment History). In the app, tap '내 이용권' (My Passes) to view your active pass.

Request a refund for your pass

Select the active pass you wish to cancel and click the '환불신청' (Request Refund) button. Note: daily passes (일일권) are non-refundable. Refund eligibility windows apply: 7-day pass within 2 days, 30-day pass within 7 days, 180-day pass within 60 days, 365-day pass within 150 days of activation.

Enter bank account details

Fill in your refund bank account number (환불계좌), bank name (은행명), and account holder name (예금주명), then confirm the submission.

Request account withdrawal (optional)

To fully delete your account, go to '나의 공간' (My Space) on the website or '내 정보' (My Info) in the app and select '회원탈퇴' (Membership Withdrawal). Note: all mileage and remaining pass rights are permanently forfeited upon withdrawal.

Contact customer service if needed

If you cannot complete the process online, call the 따릉이 call center at 1599-0120 (available 24 hours a day, 365 days a year) to request a refund or account cancellation by phone.

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