Can I cancel my AG Insurance policy online?

Not through a self-service web form. The My AG customer portal (ag.be) does not offer an online cancellation option. You must contact your broker or send a registered letter. Since October 2024, digital cancellation with an itsme or eID electronic signature through your broker's secure platform is legally valid where supported.

Who do I actually cancel with — AG Insurance or my broker?

AG Insurance sells exclusively through independent brokers. Your broker manages the contract, so contact them first. You may also write directly to AG Insurance headquarters at Emile Jacqmainlaan 53, 1000 Brussels. Since October 2024, your new insurer can also handle the formalities on your behalf at no cost.

Will I receive a refund if I cancel mid-term?

Belgian law grants a pro-rata refund of unused prepaid premiums for most early cancellations. Annual-paid policies should yield a refund for the remaining months. Monthly-paid policies typically produce no refund. No cancellation penalties or fees are permitted under Belgian law (Article 85/1 of the Insurance Act).

What happens if I miss the cancellation deadline?

If notice is not received in time, the contract automatically renews for another year. You must then wait until the next renewal date. Exceptions apply for special circumstances such as a significant premium increase, sale of a vehicle or property, or a claim — these trigger an immediate early cancellation right with shorter notice.

Can I cancel if my premium increased?

Yes. A significant premium increase gives you an early cancellation right. You have 3 months from the date you received the increase notification to cancel, regardless of the standard renewal deadline.

How long does it take to get confirmation after I send the cancellation?

There is no legally mandated response deadline, but you should expect written confirmation within 1–2 weeks. If you hear nothing after 2 weeks, follow up by phone (+32 2 664 81 11) or with your broker. Keep all proof of posting and correspondence until the final invoice confirms a zero balance.

Како да откажете AG Insurance (2026)

Плановите на AG Insurance започнуваат од 0,00 US$/месечно. Следете го нашиот водич од 7 чекори за да ја откажете претплатата за околу 20 минути — со совети за избегнување на понуди за задржување.

Ажурирано: мај 2026 г.

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Locate your broker's contact details

AG Insurance sells exclusively through independent brokers — you cannot cancel directly online. Find your broker's name, address and phone number on your policy documents, invoices, or via the My AG portal at ag.be/particulieren/nl/my-ag (NL) or ag.be/particuliers/fr/myag (FR).

Check your notice deadline

For policies renewed from 1 October 2024 onward: 2 months' notice is required before the annual renewal date. From year 2 onward you may cancel at any time with 2 months' notice. For older contracts: 3 months' notice before renewal. Check your renewal date on your policy or annual invoice.

Write a cancellation letter

Prepare a signed letter including: your full name and address, policy number (from invoice or contract), a clear statement of cancellation, the desired end date, and — for car insurance — your licence plate number. Email alone has no legal value in Belgium.

Send by registered post (aangetekende brief / lettre recommandée)

Post the letter by registered mail to your broker's address or directly to AG Insurance: Emile Jacqmainlaan 53, 1000 Brussels. The postmark date counts as the submission date. Keep the proof of posting. Registered post costs approximately €9.27 at a Belgian post office.

Alternative: cancel digitally via itsme or eID

Since October 2024, digital cancellation with an electronic signature via the itsme app or eID through the insurer's or broker's secure digital environment is legally valid. Ask your broker if they support this channel — it is free and instant.

Await written confirmation

Your broker or AG Insurance must confirm the cancellation in writing. Keep this confirmation. If no reply within 2 weeks, follow up by phone at +32 (0)2 664 81 11. Do not assume silence equals acceptance.

Direct debit stops automatically

Once the cancellation is confirmed, the automatic premium collection (domiciliëring / domiciliation) stops without any separate action at your bank. Verify your next bank statement to confirm no further charges are taken.

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