Can I get a refund if I cancel mid-billing period?

No. Snowplow's BDP Cloud agreement explicitly states no refunds or rebates are provided for any part of a billing period already paid. Your access continues until the end of the period you paid for.

How long do I retain access after cancelling?

Your BDP Cloud environment remains active until the end of the current billing period. After that, pipelines are shut down and data collection stops. Export or back up any data you need before the period ends.

Can I cancel a BDP Enterprise annual contract early?

Generally no. AWS Marketplace and BDP Enterprise contracts state that all fees are non-cancellable and non-refundable except as required by law. You must negotiate directly with Snowplow's account team; early termination is not supported by default.

What happens to my data when I cancel?

Snowplow does not publicly document a specific data retention policy post-cancellation. Contact support@snowplow.io before cancelling to ask about data export options and how long data is retained after account termination.

Can I reactivate my Snowplow subscription after cancelling?

Yes. You can sign up again at snowplow.io or contact the sales team. However, historical pipeline data from your previous environment may not be recoverable, so export data before cancelling.

Is there a free trial I can downgrade to instead of cancelling?

Snowplow discontinued its self-serve free trial. The Community Edition (open-source) is available as a free self-managed alternative, but it requires your own infrastructure and is not a downgrade path from BDP Cloud — it is a separate, self-hosted product.

Како да откажете Snowplow (2026)

Плановите на Snowplow започнуваат од 0,00 US$/месечно. Следете го нашиот водич од 6 чекори за да ја откажете претплатата за околу 10 минути — со совети за избегнување на понуди за задржување.

Ажурирано: април 2026 г.

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Determine your plan type

Identify whether you are on BDP Cloud (self-serve, billed via Stripe) or BDP Enterprise (annual contract). BDP Cloud customers cancel through Stripe; BDP Enterprise customers must contact Snowplow directly. Community Edition (open source) has no subscription to cancel.

Log in to Snowplow Console

Go to console.snowplowanalytics.com and sign in to your account. Navigate to your account or billing settings to locate the link to your Stripe billing portal.

Access the Stripe billing portal

Click the billing or subscription management link in your Snowplow Console account settings. This opens the Stripe customer portal — Snowplow does not have an in-product cancel button; all billing management is handled via Stripe.

Cancel subscription in Stripe

In the Stripe billing portal, locate your active Snowplow subscription and click 'Cancel plan'. Confirm the cancellation when prompted. Ensure you do this before your next billing date — for advance/subscription billing, cancel before the billing day; for per-event/arrears billing, cancel on or before the start of the next billing period.

Confirm cancellation and note end date

Stripe will confirm the cancellation and show the date through which your subscription remains active. Save this confirmation. Your access continues until the end of the paid billing period; no refunds are issued for partial periods.

For BDP Enterprise: contact Snowplow directly

If you are on an annual BDP Enterprise or AWS Marketplace contract, contact your account manager or email support@snowplow.io. All fees under Enterprise contracts are non-cancellable and non-refundable mid-contract per AWS Marketplace terms. Discuss non-renewal before your contract end date.

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