Can I cancel my Darktrace contract mid-term?

There is no standard early termination right for customers under Darktrace's MSA unless explicitly negotiated in your Product Order Form. Early exit is only available for material breach (with 30 days' written notice to cure). You should negotiate early termination rights upfront before signing.

Will I get a refund if I cancel early?

Generally no. Refunds are only specified in the MSA for cases where Darktrace itself terminates the contract early — in that case they must refund a pro-rated portion of unused pre-paid fees. There is no standard customer-side early termination refund clause.

What happens to my data after cancellation?

Under Darktrace's Data Processing Addendum, they are obligated to delete or return all Customer Data upon termination, per your written instructions. Send explicit written data deletion instructions to your Account Executive or to privacy@darktrace.com at the time of termination.

Can I reactivate my Darktrace subscription after cancelling?

Yes, but if Support Services lapse and you later seek to reinstate them, you will be responsible for payment of all back fees covering the lapsed period. Contact your Darktrace Account Executive to discuss reactivation terms.

Does Darktrace auto-renew at the end of the contract?

According to Darktrace's MSA, the contract terminates at the end of the Subscription Period unless both parties actively agree to renew — meaning it does not automatically charge for another year. However, you should still send formal written non-renewal notice to your Account Executive well in advance (90 days recommended) to avoid any ambiguity.

What do I do with Darktrace hardware appliances when I cancel?

For on-premises deployments, you must de-install all Darktrace software, remove all Customer Data from the appliance, and return the physical hardware to Darktrace following their shipping instructions. Packaging and shipping costs are at the customer's expense.

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Planer for Darktrace starter fra 0,00 USD/mnd. Følg vår 7-trinns guide for å avbestille abonnementet ditt på ca. 30 minutter — med tips for å unngå beholdsningstilbud.

Oppdatert: april 2026

fra 0,00 USD/mnd

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Estimert tid:30 minutter

Avbestillingsmetode:Email

Review your contract documents

Locate your Product Order Form (POF) and Master Services Agreement (MSA). The POF defines your exact Subscription Period end date and any custom notice requirements. The MSA (v2.2) is publicly available at https://www.darktrace.com/legal/master-services-agreement.

Calculate your notice deadline

Determine how many days before your contract end date you need to give notice. If no specific notice period was negotiated in your POF, aim for at least 90 days before the renewal date. Darktrace procurement advisors (e.g., Vendr) recommend negotiating a 90-day notice period into contracts upfront.

Contact your Account Executive or Renewals Manager in writing

Email your assigned Darktrace Account Executive (AE) or Renewals Manager with written notice of non-renewal. If you do not know your AE's contact, reach out via the Customer Portal at https://customerportal.darktrace.com/login (navigate to 'Support Tickets') or call support: North America +1 866 300 1261, Europe/APAC +44 (0) 808 189 3465.

Confirm non-renewal in writing

Request written confirmation from Darktrace that your non-renewal notice has been received and that the contract will terminate on the Subscription Period end date. Keep this confirmation for your records.

Send data deletion instructions

Per Darktrace's Data Processing Addendum, send explicit written instructions to your AE or to privacy@darktrace.com requesting deletion of all Customer Data upon termination. Darktrace is contractually obligated to delete or return all Customer Data per your written instructions.

Return physical appliances (if applicable)

For on-premises deployments with physical Darktrace appliances: de-install all software, remove all Customer Data from the appliance, and return the hardware to Darktrace following their packaging and shipping instructions. Carriage costs are at the customer's expense.

Confirm service termination

On or after your contract end date, verify that access to Darktrace services (including the Customer Portal at https://customerportal.darktrace.com) has been terminated and that you have received written confirmation of data deletion.

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Slik avbestiller du Darktrace (2026)

Review your contract documents

Calculate your notice deadline

Contact your Account Executive or Renewals Manager in writing

Confirm non-renewal in writing

Send data deletion instructions

Return physical appliances (if applicable)

Confirm service termination

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