Can I cancel my Cylance enterprise subscription mid-contract?

No. Enterprise subscriptions are explicitly non-cancellable mid-term per the BlackBerry/Arctic Wolf EULA. Fees paid for the full Subscription Term are non-refundable. You can only stop the subscription from auto-renewing at the end of your current contract period by notifying your Account Manager or reseller before the renewal date.

Will I lose access immediately when I cancel or choose not to renew?

Access continues until the end of your paid Subscription Term. Once the term expires (or upon early termination due to breach), the license is immediately revoked and you lose access to both the management console and all endpoint protection features.

Can I get a refund on my Cylance subscription?

Enterprise subscriptions are non-refundable under standard terms. Exceptions may be negotiated case-by-case with your Account Manager. A pro-rata refund of unused prepaid fees may apply if BlackBerry/Arctic Wolf materially changes the terms of service.

What happens to my data when I cancel?

You are required under the EULA to delete the Cylance/Aurora software and all backup copies from all endpoints. In the enterprise console, a 7-day grace period exists to cancel a tenant shutdown and restore data; after that window, data is unrecoverable.

Can I reactivate my subscription after canceling?

Reactivation is possible for enterprise customers — contact your Arctic Wolf Account Manager before your renewal lapses for the best options. The original consumer product (Cylance Smart Antivirus) was permanently discontinued in 2021–2022 and cannot be reactivated.

Who do I contact now that BlackBerry sold Cylance to Arctic Wolf?

As of February 2025, Arctic Wolf acquired all BlackBerry Cylance endpoint security products (now branded Aurora Endpoint Security). Contact Arctic Wolf at arcticwolf.com/company/contact-us/ or reach the legacy BlackBerry support line at (877) 255-2377. The old Cylance support portal (support.cylance.com) now redirects to dashboard.arcticwolf.com.

Hoe Cylance opzeggen (2026)

Abonnementen voor Cylance beginnen vanaf US$ 0,00/maand. Volg onze 6-stappengids om je abonnement in ca. 30 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: april 2026

van C$ 0,00/maand

Moeilijk

Geschatte tijd:30 notulen

Annuleer methode:Phone

Determine your product type

Identify whether you have a consumer (Cylance Smart Antivirus) or enterprise (CylancePROTECT/CylanceENDPOINT) subscription. Consumer subscriptions were discontinued in 2021–2022. Enterprise licenses were acquired by Arctic Wolf in February 2025 and are now branded Aurora Endpoint Security.

Contact your reseller or account manager

Enterprise subscriptions have no self-service online cancellation. Contact your reseller (if purchased through a channel partner) or your BlackBerry/Arctic Wolf Account Manager directly. For Arctic Wolf (post-Feb 2025), go to arcticwolf.com/company/contact-us/. For direct BlackBerry purchases, call (877) 255-2377 or visit blackberry.com/us/en/request/brand/contact/contact-sales.

Log in to myAccount portal to review your license

Visit myaccount.blackberry.com and sign in with your organizational credentials. Navigate to Organization > Licenses to view your current subscription term, renewal date, and license details before initiating cancellation contact.

Submit a non-renewal notice before your renewal date

Notify your Account Manager or reseller in writing that you do not wish to renew at the end of your current Subscription Term. Enterprise licenses are explicitly non-cancellable mid-term — you can only stop renewal at the end of the contracted period. Obtain written confirmation of non-renewal.

Open a support case if needed

If you cannot reach your Account Manager, open a support ticket via myaccount.blackberry.com or call BlackBerry Technical Support at (877) 255-2377. Reference your order number and request confirmation that auto-renewal has been disabled on your account.

Uninstall software from all endpoints at term end

Upon subscription expiration, the license is immediately revoked. Per the EULA, you are required to delete the Cylance/Aurora software and all backup copies from every endpoint. Access to the management console ends at this time.

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Hoe Cylance opzeggen (2026)

Determine your product type

Contact your reseller or account manager

Log in to myAccount portal to review your license

Submit a non-renewal notice before your renewal date

Open a support case if needed

Uninstall software from all endpoints at term end

Goedkopere alternatieven

Veelgestelde vragen

Hulp nodig bij het beheren van uw abonnementen?

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