Can I cancel SAP Concur mid-contract?

SAP Concur contracts are typically annual or multi-year with no mid-term cancellation right for convenience. Early termination may incur fees equal to the remaining contract value. Review your specific Order Form for early-termination clauses and negotiate with your Account Executive.

How much notice do I need to give before my renewal date?

Most SAP Concur contracts require written non-renewal notice 60–90 days before the contract end date. Check your Customer Agreement for the exact notice period. Missing this window will auto-renew your subscription for another full term.

Will I get a refund if I cancel?

SAP Concur does not offer refunds for unused portions of annual subscription terms. Service fees are non-refundable once the term has begun. If you believe you were billed in error, contact your Client Success Manager directly.

How do I export my data before cancellation?

Administrators can export expense reports via Administration > Expense > Reporting, and download receipts from the Expense module. For bulk data exports or assistance, contact your Client Success Manager before the account termination date, as data access ends when the contract expires.

Can I reactivate my SAP Concur account after canceling?

Yes, reactivation is possible by contacting SAP Concur sales at concur.com/en-us/contact and signing a new contract. Historical data from a previous account may not be retained after termination, so confirm data retention policies with your Account Executive before canceling.

Who is the right person at SAP Concur to handle my cancellation?

Your designated Client Success Manager (CSM) or Account Executive is the primary contact. If unknown, call +1 855-895-4815 (select 'Authorized Support Contact') or use the contact form at concur.com/en-us/contact. Only company Administrators or authorized contacts can initiate cancellation.

Hoe SAP Concur opzeggen (2026)

Abonnementen voor SAP Concur beginnen vanaf US$ 8,00/maand. Volg onze 6-stappengids om je abonnement in ca. 20 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: juni 2026

van US$ 8,00/maand

(≈ € 6,87)

MoeilijkU bespaart US$ 96,00 per jaar door op te zeggen.

Bezoek website

Geschatte tijd:20 notulen

Annuleer methode:Phone

Review your contract terms

Locate your SAP Concur Customer Agreement and Order Form. Check the renewal and termination clauses — most Concur contracts auto-renew annually and require written non-renewal notice 60–90 days before the contract end date. Missing this window locks you in for another full year.

Log in and locate your Account Executive or Client Success Manager

Sign in to your SAP Concur account at concursolutions.com. Your assigned Client Success Manager (CSM) or Account Executive is the correct contact to initiate cancellation. Their details are typically in the original onboarding email or your contract documents.

Contact SAP Concur support to initiate cancellation

If you cannot find your CSM, call SAP Concur Authorized Support at +1 855-895-4815 and select the 'Authorized Support Contact' option from the phone menu. Alternatively, submit a written request via the contact form at concur.com/en-us/contact. Identify yourself as an Administrator with authority to cancel.

Submit written notice of non-renewal

Send a formal written notice (email is accepted) to your Account Executive or CSM stating your intent not to renew. Include your company name, account ID, contract number, and requested cancellation/end date. Keep a timestamped copy — this notice starts the official process.

Confirm cancellation and receive acknowledgment

SAP Concur will respond confirming receipt of your non-renewal notice. Verify the confirmed end date matches your contract term. If you are mid-contract, discuss any early-termination fees with your Account Executive at this stage.

Export your data before the end date

Before your contract end date, export all expense reports, receipts, travel data, and user records you need to retain. Go to Administration > Expense > Reporting to download reports. After termination, access to your data will be revoked.

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