Will I still have access to ServiceTitan after I cancel?

Yes. You retain read-only access to your account for 60 days after your cancellation effective date to export customer data, job history, and invoices. After 60 days, the account is fully deactivated and data may be purged.

Is there a refund when I cancel ServiceTitan?

ServiceTitan does not offer refunds for the current billing period. If you cancel mid-contract, you are typically still responsible for the remaining contract value as an early termination fee unless otherwise negotiated. Month-to-month customers are not charged after the notice period ends.

How much notice do I need to give before cancelling?

Month-to-month subscribers must provide at least 30 days written notice before the next renewal date. Annual and multi-year contract customers should review their specific agreement, but standard terms require 30–60 days written notice before the contract end date to avoid automatic renewal.

Can I reactivate my ServiceTitan account after cancelling?

Yes. Contact ServiceTitan sales or call 1-800-970-2250 to reactivate. If reactivating within the 60-day post-cancellation window, some historical data may still be available. After full deletion, data recovery is not guaranteed.

What happens to my data after cancellation?

You have read-only access for 60 days to export data. After that window closes, ServiceTitan may permanently delete your company data. Export all customer lists, job history, invoices, and reports before your cancellation date.

Are there early termination fees for cancelling a ServiceTitan contract?

Yes, in most cases. ServiceTitan sells primarily annual and multi-year contracts. Cancelling before the contract end date typically results in an early termination fee equal to the remaining months of the contract at the contracted monthly rate. Negotiate with the billing team before signing any termination agreement.

Hoe ServiceTitan opzeggen (2026)

Abonnementen voor ServiceTitan beginnen vanaf US$ 398,00/maand. Volg onze 6-stappengids om je abonnement in ca. 35 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: juni 2026

van US$ 398,00/maand

(≈ € 341,92)

MoeilijkU bespaart US$ 4.776,00 per jaar door op te zeggen.

Bezoek website

Geschatte tijd:35 notulen

Annuleer methode:Email

Export your data before cancelling

Log into your ServiceTitan account and export all critical data. Go to Settings > Data Export to download customer records, job history, invoices, and technician records. You will only have read-only access for 60 days after cancellation, so export everything first.

Review your contract terms

Check your ServiceTitan agreement for the contract end date and early termination fee (ETF) clauses. ServiceTitan typically sells annual or multi-year contracts. Cancelling mid-term may trigger an ETF equal to the remaining contract value. Find your contract in Settings > Account > Billing or contact your Account Manager.

Send written cancellation notice by email

Send a cancellation request email to billing@servicetitan.com with subject line 'Cancellation Request – [Your Company Name]'. Include your company name, account email address, account ID (found under Settings > Company), and the requested cancellation date. Month-to-month subscribers must provide at least 30 days written notice before the next billing date to avoid being charged for another period.

Call ServiceTitan billing to confirm

Call ServiceTitan at 1-800-970-2250 and select the Billing option. Reference your emailed cancellation request. A billing representative will confirm receipt, review your contract status, and discuss any outstanding balance or early termination fee. Ask for a written confirmation of the cancellation date.

Negotiate or acknowledge retention offers

ServiceTitan's retention team may offer a discounted rate, a contract pause, or a downgrade to a lower tier plan to keep you on. If you have decided to cancel, decline these offers and insist on receiving written confirmation of your cancellation date and final billing amount.

Receive written cancellation confirmation

Wait for a confirmation email from ServiceTitan billing (typically within 1–3 business days). The email will state your official cancellation effective date and confirm no further charges after that date. Save this email as proof of cancellation.

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