What happens to my data if I cancel?

If you downgrade to the free plan, your data is retained but access to premium features is removed. If you delete your account entirely, all associated data is permanently and irreversibly deleted — there is no recovery option.

Am I eligible for a refund?

Yes. Better Stack offers a 60-day money-back guarantee on all paid plans. Contact hello@betterstack.com within 60 days of your purchase to request a full refund. Pro-rata refunds after 60 days are not explicitly documented — contact support to ask.

Can I reactivate my account after deletion?

No. Account deletion is permanent and cannot be undone. If you only cancel your paid subscription and downgrade to the free plan, you can re-upgrade at any time.

Will I lose access immediately after canceling?

If you cancel a paid subscription (downgrade to free), you typically retain access until the end of the current billing period. Full account deletion takes effect immediately and is irreversible.

Can I export my data before canceling?

Better Stack does not prominently document a bulk data export feature. Contact support at hello@betterstack.com before canceling if you need to export logs, metrics, or monitor configurations.

What is included in the free plan after downgrading?

The free plan includes 10 monitors and heartbeats, 1 status page, Slack and email alerts, 100,000 exceptions per month, 5,000 session replays, and 3 GB of logs with 3-day retention.

Hoe Better Stack opzeggen (2026)

Abonnementen voor Better Stack beginnen vanaf US$ 24,00/maand. Volg onze 6-stappengids om je abonnement in ca. 5 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: april 2026

van £ 18,96/maand

GemiddeldU bespaart £ 227,52 per jaar door op te zeggen.

Geschatte tijd:5 notulen

Annuleer methode:Email

Log in to Better Stack

Go to https://betterstack.com and sign in to your account using your credentials.

Open account menu

Click your account name or avatar in the top-right corner of the dashboard to open the dropdown menu.

Go to 'Your account'

Select 'Your account' from the dropdown menu to open your account settings page.

Navigate to Billing settings

In your account settings, look for the 'Billing' or 'Subscription' section in the left sidebar or page navigation to review your current plan.

Downgrade or contact support to cancel

If a self-service downgrade button is not visible, email hello@betterstack.com or call +1 (628) 900-3830 to request cancellation or a downgrade to the free plan. Better Stack does not prominently expose a self-service subscription cancellation UI — support contact is the confirmed path.

Delete account (optional — permanent)

If you want full account removal rather than a downgrade, scroll to the bottom of the 'Your account' page and click 'Permanently remove your account'. This is irreversible and deletes all data immediately.

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