Can I cancel ProcessMaker mid-contract?

Generally no. ProcessMaker's Terms of Service state that payment obligations are non-cancelable and fees paid are non-refundable for standard terminations during the subscription term. Early termination is only possible if ProcessMaker has materially breached the agreement and failed to cure the breach within 30 days of written notice.

How much notice do I need to give before my contract renews?

You must provide at least 60 days' written notice before your current subscription term end date to prevent automatic renewal for another 12-month period. Check your Order Form for your exact renewal date.

Will I get a refund if I cancel?

Refunds are not issued for standard cancellations during the contract term. Pro-rata refunds for prepaid unused service are only granted if ProcessMaker discontinues the service or terminates due to their own material breach.

Can I reactivate my account after cancellation?

Yes, you can reactivate by contacting ProcessMaker Sales and signing a new subscription agreement. However, your previous data, processes, and configurations may not be available depending on how long ago the account was terminated. Contact your CSM to discuss data retention options before fully closing your account.

What happens to my data after cancellation?

ProcessMaker does not publicly specify a guaranteed data retention window post-cancellation. You should export all process definitions (.pmx files), cases, and reports before your subscription end date. Ask your CSM explicitly about their data deletion timeline and request it in writing.

Is there a self-service cancellation option online?

No. ProcessMaker is an enterprise platform with annual contracts managed through a dedicated Customer Success Manager. There is no self-service cancel button in the admin panel or billing settings. All cancellations must go through written notice to your account manager or via a support ticket.

Hoe ProcessMaker opzeggen (2026)

Abonnementen voor ProcessMaker beginnen vanaf US$ 1.495,00/maand. Volg onze 6-stappengids om je abonnement in ca. 15 minuten op te zeggen — met tips om retentieaanbiedingen te vermijden.

Bijgewerkt: april 2026

van US$ 1.495,00/maand

MoeilijkU bespaart US$ 17.940,00 per jaar door op te zeggen.

Geschatte tijd:15 notulen

Annuleer methode:Email

Review your contract terms

Before initiating cancellation, review your Master Subscription Agreement (MSA) or Order Form. ProcessMaker subscriptions auto-renew for successive 12-month periods and require 60 days' written notice of non-renewal before the current term end date. Missing this window locks you into another annual term.

Log in to the ProcessMaker Support Portal

Go to https://support.processmaker.com and sign in with your company credentials. This is the primary hub for existing customers to manage support cases and account-related requests.

Contact your Customer Success Manager (CSM)

Reach out directly to your assigned Customer Success Manager or Technical Account Manager (TAM). Every ProcessMaker enterprise account has a dedicated CSM. If you do not know who yours is, submit a support ticket via the portal using the 'Submit a Request' button, selecting the account/billing category, and stating you wish to submit a non-renewal notice.

Submit formal written non-renewal notice

Send a written non-renewal notice via email to your CSM and CC contracts@processmaker.com (or the address specified in your Order Form). Clearly state your account name, contract end date, and that you do not wish to renew. Request written confirmation of receipt — this is critical since the 60-day notice window is contractually binding.

Confirm cancellation in writing

Wait for ProcessMaker to acknowledge your non-renewal request in writing. Confirm the exact date your access will end and what happens to your data. Keep all correspondence for your records.

Export your data before term ends

Before your subscription end date, log into your ProcessMaker instance and export any processes, cases, reports, and data you need to retain. Go to Admin > Export and download your process definitions (.pmx files) and any associated data. ProcessMaker does not guarantee data retention after account termination.

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