Como cancelar Thales CipherTrust (2026)
Os planos do Thales CipherTrust começam em US$ 0,00/mês. Siga nosso guia de 7 passos para cancelar sua assinatura em cerca de 15 minutos — com dicas para evitar ofertas de retenção.
Atualizado: abril de 2026
de R$ 0,00/mês
Locate your Tenant ID
Log in to the DPoD marketplace portal at market.dpondemand.io. Navigate to your account or tenant settings to find your Tenant ID — you will need to supply this in the cancellation request. If you deployed via AWS Marketplace or Azure Marketplace, note your subscription/resource ID instead.
Export data and back up keys
Before cancelling, export any cryptographic keys, policies, or configuration data you wish to retain. Access stops immediately once the cancellation is validated, and all content (groups, users, services) is permanently deleted after a 90-day waiting period.
Open the Thales Customer Support Portal
Go to supportportal.thalesgroup.com. Log in with your registered account credentials. If you do not have a portal account, register first using your company email or call +1 410-469-1651 (24/7).
Create a new support case
Click 'Create Case' (or 'Submit a Request'). Select the appropriate product category — 'CipherTrust Data Security Platform' or 'Data Protection on Demand (DPoD)'. Set the case type to 'Account / Subscription Management'.
Request account/subscription cancellation in writing
In the case description, explicitly state that you are requesting cancellation/closure of your CipherTrust or DPoD tenant account. Include: your Tenant ID, the registered account email address, company name, and the desired effective cancellation date. Written cancellation requests are required per Thales policy.
Await confirmation and validation
Thales will validate your identity and ownership before processing the request. You will receive a confirmation ticket response. Access to services stops immediately upon validation. A 90-day grace period follows before permanent data deletion.
For marketplace subscriptions — cancel via the marketplace too
If purchased via AWS Marketplace, also cancel the subscription in the AWS Console under 'AWS Marketplace → Manage subscriptions → CipherTrust → Cancel subscription'. If via Azure Marketplace, cancel in the Azure Portal under 'SaaS subscriptions'. This stops billing at the marketplace level independently.
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